Wang Yu-Jen (Jackal)
Taichang
Summary
Greeting
I am highly organized and dependable candidate with a proven ability to manage multiple priorities. And committed to taking on additional responsibilities to meet hotel goals. Possesses strong problem-solving abilities, a thirst for learning, and excellent communication skills. Well-equipped to contribute to Hotel and team success and achieve positive results. I am prepared to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Director of Operations
K-Hotel Feng Chia & Yizong 久窩行旅 逢甲館及一中館
02.2019 - Current
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Front Office Manager
Freshfields Resort 清新溫泉酒店
04.2018 - 02.2019
- 11個月
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Assistant Front Office Manager
The Lin Hotel 林酒店
03.2014 - 04.2018
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
Front Office Officer
Hung’s Mansion 台中商旅
05.2013 - 02.2014
- 現場作業, 事件管理
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Increased operational efficiency by conducting regular training sessions for junior officers.
Education
Bachelor of Arts - Social Psychology
Malaspina College (VIU)
Canada BC. Nanaimo 05.1997 - 04.2002
Skills
Leadership training
Teamwork and collaboration
Operations management
Customer relations
Recruitment
Sales strategies
Driver License
輕型車駕照, 小型車駕照
Personal Information
- Age: 43
- Gender: Male
Certification
First Aid Certification
Timeline
Fire fighting management personnel
07-2027
EHS Specialist
10-2026
First Aid Certification
11-2025
Director of Operations
K-Hotel Feng Chia & Yizong 久窩行旅 逢甲館及一中館
02.2019 - Current
Front Office Manager
Freshfields Resort 清新溫泉酒店
04.2018 - 02.2019
Assistant Front Office Manager
The Lin Hotel 林酒店
03.2014 - 04.2018
Front Office Officer
Hung’s Mansion 台中商旅
05.2013 - 02.2014
Bachelor of Arts - Social Psychology
Malaspina College (VIU)
05.1997 - 04.2002