WAN PING HSU
Taiwan
Summary
- Skilled Coffee Barista with background in high-volume coffee shops. Experience includes crafting specialty espresso beverages, brewing various styles of coffee, and delivering top-notch customer service. Strengths encompass deep knowledge of coffee beans and blends, ability to work under pressure, and exceptional interpersonal skills. In previous roles, have consistently enhanced customer satisfaction by delivering high-quality products in a timely manner.
- Resourceful Coffee Shop Manager known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth operation and positive customer experiences. Ready to leverage skills to contribute to successful coffee shop operations.
- Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
- Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
- Skilled Fruit Grader with relevant experience in quality control, fruit classification and packaging. Possess strong knowledge of different types of fruit and adept at identifying defects or diseases. Efficient team player with strong problem-solving skills, able to maintain high standards of productivity and quality. In previous roles, contributed to process improvements resulting in increased efficiency and waste reduction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fruit Grader
Rockit Global
Hastings,New Zealand
02.2024 - 08.2024
- Verified quality of fruit by inspecting for size, shape, color, and defects.
- Removed defective or damaged fruits from supply chain process.
- Inspected, graded and sorted incoming goods by evaluating based on appearance and overall quality.
- Worked with team members in order to meet daily production goals.
- Followed instructions provided by supervisor regarding specific tasks assigned during shift.
- Maintained a clean work area by sweeping floors, washing surfaces, and disposing of trash appropriately.
Server
The coffee club
Auckland, New Zealand
01.2023 - 08.2024
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Housekeeper
Rosewood cape kindnappers
Te Awanga, New Zealand
02.2024 - 05.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Provided information about hotel services upon request from guests.
Fruit Picker
Gourmet blueberries Limited
Flaxmere, Hastings, New Zealand
11.2023 - 02.2024
- Harvested ripe fruits from trees and bushes.
- Inspected fruit for defects, such as bruises or rot.
- Loaded harvested fruit into crates or baskets for transport.
Repacker
Rockit Global
Hastings, New Zealand
11.2023 - 02.2024
- Unpacked and inspected incoming goods to ensure conformance with quality standards.
- Organized products in an orderly manner to facilitate efficient repacking operations.
- Loaded and unloaded materials onto pallets, skids or conveyors for transport.
- Operated various types of hand tools such as knives, scissors, box cutters and tape guns
- Ensured that all items are properly labeled according to company regulations.
Package Sorter
NZ POST
Auckland, New Zealand
07.2023 - 08.2023
- Loaded packages onto pallets for shipment.
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Inspected packages for signs of damage or tampering.
- Unloaded incoming shipments from conveyor belts.
- Sorted parcels according to postcode destinations.
- Ensured correct address labels were affixed to parcels.
- Maintained a clean and safe work environment at all times.
- Followed safety protocols when handling hazardous materials.
- Stacked packages in designated areas for further processing.
Baristas Staff
The Apothecary Licensed Eatery
Auckland, New Zealand
06.2023 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Customer Service Representative
Creative Mindtech Solution Ins.- Philippines.
Philippines
11.2017 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Reserve Cadres
Glory fine hotel
Tainan, Taiwan
07.2017 - 11.2017
- Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
- Conducted regular inventory checks of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.
- Provided on-the-job training to new employees in accordance with company standards.
- Developed and implemented inventory control systems to ensure accuracy of stock levels.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Ordered supplies, equipment, and linens as necessary to maintain sufficient stock levels for daily operations.
- Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Analyzed financial statements and budgets to identify cost savings opportunities.
- Facilitated communication between departments to ensure efficient workflow processes.
- Organized and maintained household inventory records, including supplies and equipment.
- Resolved complaints from guests related to housekeeping services in a timely manner.
Coffee Shop Manager
1919 coffee shop.
Tainan,Taiwan
08.2016 - 09.2017
- Develop and design menus and beverages
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Developed innovative strategies for increasing sales and improving customer service.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
- Assisted customers with menu selections, taking special dietary requirements into account.
- Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
- Tracked customer feedback through surveys and other methods to improve services offered in the store.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Negotiated contracts with suppliers to obtain competitive pricing on products used in the store.
- Researched new product lines that could be added to existing offerings based on consumer demand.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Deputy Manager/cake Apprentice
Mailo Bakery
Tainan, Taiwan
10.2016 - 07.2017
- Monitored daily operations and ensured compliance with company policies and regulations.
- Assisted in recruitment, selection, training, and development of employees.
- Coordinated with other departments to ensure smooth functioning of activities.
- Created processes for handling customer complaints effectively.
- Maintained records of all operational activities for future reference.
- Identified cost-saving opportunities that helped reduce expenses significantly.
- Ensured adherence to safety measures at workplace as per regulatory guidelines.
- Provided necessary technical assistance and advice to subordinates when needed.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Reviewed customer orders and ensured accuracy of product descriptions, quantity, pricing, and delivery dates.
- Developed and maintained relationships with vendors to ensure timely ordering and delivery of products.
- Coordinated communication between customers, sales representatives, warehouse personnel, and vendors regarding order status.
- Processed incoming orders from customers via phone, fax or email.
- Researched discrepancies in orders to resolve them quickly and efficiently.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Ensured accurate data entry into internal systems for each order placed by customers.
- Assisted with resolving customer complaints related to ordering issues such as incorrect item selection or late deliveries.
- Adhered to company policies when processing customer orders including payment terms and shipping methods.
- Maintained an organized filing system for all customer orders received.
- Provided weekly updates on back-ordered items to customers.
- Prepared invoices for customers upon completion of their order shipments.
- Assisted the Head Pastry Chef in creating new and innovative recipes for desserts.
- Prepared ingredients for baking such as measuring out flour, sugar, butter and other ingredients.
- Baked cakes, cookies, pies, pastries and other desserts according to recipes.
- Decorated cakes with icing and other toppings as per customer requests.
- Monitored baking times to ensure that finished products are of high quality.
- Organized kitchen equipment and utensils efficiently after each use.
- Cleaned work surfaces, floors and cooking utensils regularly during shifts.
- Followed food safety standards while preparing meals in the kitchen.
- Kept up-to-date on current trends in pastry making techniques.
- Checked supplies needed for upcoming orders to ensure availability of required ingredients.
- Adjusted oven temperatures according to recipe specifications for optimal results.
- Restocked shelves with necessary ingredients when running low on supplies.
- Performed routine maintenance tasks on kitchen appliances such as mixers and ovens.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Coffee Shop Worker
Minimou brunch and coffee
Tainan,Taiwan
08.2014 - 07.2015
- Greeted customers and provided friendly customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Prepared meals for customers according to specific recipes and dietary requirements.
- Readied vegetables and garnishes for meals, prepare sandwiches and salads.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Operated cash registers and credit card machines for transactions.
- Maintained records of inventory levels and orders for supplies.
- Ordered food items from vendors as needed.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Assisted in the preparation of pastries such as cakes, cookies, muffins..
- Ensured compliance with all health codes and safety regulations regarding food handling.
- Checked temperatures of refrigerators and freezers regularly to make sure they are working properly.
- Monitored stock levels and communicated needs to supervisors when necessary.
- Answered phone calls promptly and courteously while taking accurate orders from customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received and accurately processed customer payments.
Kitchen Staff Member
McDonald
Tainan, Taiwan
07.2013 - 07.2014
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Set up food items for brunch buffet line.
- Followed health and safety guidelines for food preparation and service.
- Monitored inventory of supplies and communicated needs to supervisor.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Kept track of food waste and spoilage to ensure minimal loss.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Followed recipes and customer requests to prepare meals.
Education
Some College (No Degree) - Depot.of Restaurant And Management
Chia Nan University of Pharmacy And Science
Tainan, Taiwan 06-2016
Some College (No Degree) - Depot.of Restaurant Management
Wan-Nene Senior&Commercial Vocational School
Chiayi, Taiwan 06-2013
Skills
- Clear communication
- Quality control
- Product categorization
- Product sort
- Packaging
- Subject matter expertise
- Quality assurance
- Instructional skills
Certification
- Chinese style wheat flour processing-pastry dough -class B technician certificates
- Chinese style wheat flour processing-pastry dough -class C technician certificates
- Chinese cuisine cookery -meat diet-class C technician certificates
- Western culinary -class C technician certificates
- China store service -class C technician certificates
- Food baking-Bread -class C technician certificates
- Hotel & Restaurant Service -class C technician certificates
- Beverage Preparation -class C technician certificates
- Open water diver
- Advanced open water diver
Languages
Chinese (Mandarin)
First Language
English
Elementary (A2)
A2
Cover letter
To Whom It May Concern,
I am writing to express my strong interest in the employee position at your company.
My family has been engaged in agriculture, and since a young age, I have assisted with family work. This experience has instilled in me a diligent work ethic, perseverance, and a proactive attitude.
My hobbies include coffee, cooking, baking, traveling, photography, camping, hiking, fishing, and scuba diving.
I have 13 years of experience as a barista and in food service, having worked in cafés, restaurants, bakeries, food factories, hotels, post offices, offices, and apple-packing facilities. I am highly confident in my work ethic and customer service skills, and I believe I can be a valuable addition to your team as an experienced employee.
Previously, I served as the manager of a newly opened light meal café, where I was responsible for tasks such as menu design, coffee and beverage preparation, inventory control, personnel management, and task delegation. This role allowed me to acquire extensive workplace knowledge, grow professionally, and develop the ability to solve problems with ease.
I am confident that my proactive and hardworking approach to work, attention to detail, passion for the service industry, and dedication to learning will enable me to excel in this role.
Thank you for considering my application. I look forward to hearing from you and would greatly appreciate the opportunity to join your team.
Sincerely,
Wan Ping, HSU.
Timeline
Fruit Grader
Rockit Global
02.2024 - 08.2024
Housekeeper
Rosewood cape kindnappers
02.2024 - 05.2024
Fruit Picker
Gourmet blueberries Limited
11.2023 - 02.2024
Repacker
Rockit Global
11.2023 - 02.2024
Package Sorter
NZ POST
07.2023 - 08.2023
Baristas Staff
The Apothecary Licensed Eatery
06.2023 - 08.2023
Server
The coffee club
01.2023 - 08.2024
Customer Service Representative
Creative Mindtech Solution Ins.- Philippines.
11.2017 - 04.2023
Reserve Cadres
Glory fine hotel
07.2017 - 11.2017
Deputy Manager/cake Apprentice
Mailo Bakery
10.2016 - 07.2017
Coffee Shop Manager
1919 coffee shop.
08.2016 - 09.2017
Coffee Shop Worker
Minimou brunch and coffee
08.2014 - 07.2015
Kitchen Staff Member
McDonald
07.2013 - 07.2014
- Chinese style wheat flour processing-pastry dough -class B technician certificates
- Chinese style wheat flour processing-pastry dough -class C technician certificates
- Chinese cuisine cookery -meat diet-class C technician certificates
- Western culinary -class C technician certificates
- China store service -class C technician certificates
- Food baking-Bread -class C technician certificates
- Hotel & Restaurant Service -class C technician certificates
- Beverage Preparation -class C technician certificates
- Open water diver
- Advanced open water diver
Some College (No Degree) - Depot.of Restaurant And Management
Chia Nan University of Pharmacy And Science
Some College (No Degree) - Depot.of Restaurant Management
Wan-Nene Senior&Commercial Vocational School
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