Summary
Overview
Work History
Education
Skills
Timeline
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WEI-XIAN CHEN

Semiconductor Engineer
Employer(ASML): 1F., Building C, No. 13, Guoji Rd., Xinshi District, Tainan City 744,Taiwan (R.O.C.)

Summary

Self introduction

My name is CHEN,WEI-XIAN. I was born in a middle-class family. My family teach me to be an
honest and practical person. I always have that in my heart. I’m the person who likes to do
outside door exercise. in my spare time, I’ll go to gym or Stand-up Paddle boarding. It makes me
feel relaxed.


Accomplished Semiconductor Customer Service Engineer with a proven track record at Mike Chen, specializing in hardware troubleshooting and remote support. Recognized for enhancing equipment uptime and mentoring junior engineers, I excel in customer education and effective communication, ensuring seamless installations and proactive maintenance that drive operational excellence.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Semiconductor Customer Service Engineer

Mike Chen
02.2022 - Current
  • Designated by the company as a seed engineer, I was sent to the Netherlands for training and subsequently delivered a comprehensive knowledge transfer (KT) report to all team members.
  • Due to my recognized skill set, I was selected to provide three months of on-site technical support at TSMC FAB21 in Arizona, USA, during its plant construction phase.
  • Earned recognition from management and was promoted to shift team leader, responsible for leading the Fab team and acting as a liaison between the office and Fab operations.
  • Assigned by my manager to lead a project focused on transferring maintenance and repair expertise to TSMC clients.
  • Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
  • Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
  • Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
  • Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
  • Provided top-notch customer support, ensuring timely resolution of complex technical issues.
  • Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
  • Streamlined troubleshooting processes for increased efficiency and faster problem resolution.


Elevator and Escalator Engineer

Hitachi
12.2017 - 01.2022
  • Coordinated effectively with cross-functional teams during shutdowns or major repairs, optimizing productivity during critical periods while minimizing overall downtime.
  • Ensured optimal machine functionality by performing comprehensive inspections and calibrations as necessary.
  • Regularly communicated with operators to address concerns regarding machinery performance, fostering a proactive approach towards maintenance tasks.
  • Participated in root-cause analysis investigations following equipment failures, helping to develop long-term solutions that minimized future incidents.
  • Assisted management with budget planning through accurate estimation of required resources for upcoming projects and repairs within the department''s scope of responsibility.

Education

Associate of Science - Computer And Information Systems

Shih Hsin University
Taipei City, Taiwan
07.2011 - 06.2015

Skills

    Remote support

    Network diagnostics

    Hardware troubleshooting

    Equipment installation

    Customer education

Timeline

Semiconductor Customer Service Engineer

Mike Chen
02.2022 - Current

Elevator and Escalator Engineer

Hitachi
12.2017 - 01.2022

Associate of Science - Computer And Information Systems

Shih Hsin University
07.2011 - 06.2015

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WEI-XIAN CHENSemiconductor Engineer