WEI HUNG CHOU

Quality Management & System Development Customer Quality Leadership Supplier Quality & Audit Management Process Quality Optimization

• Spearheaded the development and maintenance of multi-country compliant Quality Management Systems, ensuring full alignment with diverse customer and regulatory requirements.
• Led and successfully passed over 30 remote and on-site customer audits, strengthening corporate credibility and compliance readiness.
• Acted as the primary quality interface for international clients, interpreting and implementing customer-specific standards across production and quality processes.
• Resolved complex customer complaints through structured 8D problem-solving methodology, significantly improving customer trust and satisfaction levels.
• Directed supplier evaluation, selection, and qualification processes, ensuring alignment with company quality standards and performance goals.
• Implemented continuous supplier audit programs and provided on-site coaching to improve incoming material quality and on-time delivery rates.
• Championed the use of SPC and MSA tools to enhance process stability, measurement reliability, and data-driven decision-making.
• Integrated APQP methodologies into product development and launch phases, establishing a proactive quality assurance culture.

Supplier Development Problem Analysis & Continuous Improvement

• Led localization projects for equipment components, focusing on identifying, evaluating, and mentoring qualified domestic suppliers to enhance cost efficiency and supply chain resilience.
• Executed Root Cause Analysis (RCA) on equipment failures and implemented process improvements to enhance reliability, reduce downtime, and optimize production performance.

New Product Development & Quality Planning

• Led new product development initiatives, collaborating closely with Quality Assurance teams to establish inspection criteria and control plans aligned with customer and internal standards.
• Applied practical APQP methodologies and collaborated in Design for Manufacturability (DFM) reviews to ensure production feasibility and robust product launch readiness.