Wei Jie Yang
____
Taichung,TXG
Summary
Proven Business Specialist with a track record of leading cross-functional teams at Fubon Life Insurance to deliver projects on time and within budget. Excelled in enhancing customer service through analytical thinking and effective problem-solving. Skilled in Microsoft Excel and operations management, demonstrating a unique blend of technical and interpersonal abilities to drive business success.
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
1
1
year of professional experience
Work History
Customer Service
Jingxiang Coffee
01.2024 - 01.2025
- Collaborated with customer service team to achieve seamless customer experience.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Operated register to provide great customer service.
- Increased repeat business with exceptional customer service and friendly interactions.
- Led cashiers and associates in providing thoughtful customer service.
- Provided exceptional customer service, addressing member concerns promptly and professionally.
Business Specialist
Fubon Life Insurance
08.2023 - 12.2024
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Conducted research to identify customer needs.
- Provided customer service to employees regarding payroll inquiries and issues.
- Improved customer service levels with timely and accurate demand forecasts.
Education
BBA - Economics
Tunghai University
Taichung, Taiwan 04.2001 -
Skills
Strong customer service
Timeline
Customer Service
Jingxiang Coffee
01.2024 - 01.2025
Business Specialist
Fubon Life Insurance
08.2023 - 12.2024
BBA - Economics
Tunghai University
04.2001 -
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