Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wei Jie Yang

____
Taichung,TXG

Summary

Proven Business Specialist with a track record of leading cross-functional teams at Fubon Life Insurance to deliver projects on time and within budget. Excelled in enhancing customer service through analytical thinking and effective problem-solving. Skilled in Microsoft Excel and operations management, demonstrating a unique blend of technical and interpersonal abilities to drive business success.

Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.

Overview

1
1
year of professional experience

Work History

Customer Service

Jingxiang Coffee
01.2024 - 01.2025
  • Collaborated with customer service team to achieve seamless customer experience.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Enhanced attendee experience by providing exceptional customer service during conventions.
  • Operated register to provide great customer service.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Provided exceptional customer service, addressing member concerns promptly and professionally.

Business Specialist

Fubon Life Insurance
08.2023 - 12.2024
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
  • Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
  • Conducted research to identify customer needs.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Improved customer service levels with timely and accurate demand forecasts.

Education

BBA - Economics

Tunghai University
Taichung, Taiwan
04.2001 -

Skills

Strong customer service

Accurate Data Entry

Microsoft Excel

Word processing

Data accuracy

Excel shortcuts

Pivot tables

Analytical thinking

Data validation

Operations management

Sales management

Pricing strategy

Timeline

Customer Service

Jingxiang Coffee
01.2024 - 01.2025

Business Specialist

Fubon Life Insurance
08.2023 - 12.2024

BBA - Economics

Tunghai University
04.2001 -
Wei Jie Yang____