MS office
WEN CHUEH (CHELSEA) LU
Bringing Business And Client Success
Tainan City,TNN
Summary
Reliable and experienced in business operations, account/ client relationship management and sales. Master's level knowledge of marketing, branding, and data analysis. My sales and CRM roles span luxury retail, sports retail, digital animation and more. Strengths in customer service, planning, and operation management. A self-motivated, organized employee, with a positive and confident approach. Handles routine operations efficiently and addresses problems proactively. Skilled at coordinating both customer-facing and back-end functions, with high EQ, resilience, and confidence. I'm a fast learner who works well under pressure.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Consultant
Christian Dior UK
10.2022 - 02.2024
- Focused on client development and improving client experience by presenting high standard, thoughtful service, equipped with client telling/brand storytelling skill sets
- Outstanding sales Award 2023_1.8 million sales
- Achieves monthly personal sales targets in line with KPI objectives
- Conducts average of 9% of store sales monthly
- Omnichannel marketing and communication, build close relationships with new and existing clients
- Effectively grown accounts into regular and loyal clients.
Store Supervisor
Claudie Pierlot
06.2022 - 10.2022
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control
- Assisted store manager with banking and sales reports
- Provided personalized styling consultancy for customers looking for high-end luxury products
- Achieved personal sales targets in line with KPI objectives
- Conducted average of 30% of store sales monthly
- Media marketing and client support via WhatsApp and We-Chat
- Built close relationships with new and existing clients.
Senior Sales Associate
OSCAR DE LA RENTA
10.2018 - 04.2022
- Provided personalized styling consultancy for customers seeking high-end luxury products
- Achieved personal sales targets in line with KPI objectives
- Conducted an average of 30% of store sales monthly
- Media marketing and clienteling on WhatsApp and WeChat
- I built close relationships with new and existing clients
- Maintained daily business operations, replenished floor stock, and made daily business reports
- Assisted the store manager with banking and sales reports.
Business Development Executive
studio2 Animation Lab
02.2017 - 09.2018
- Provided film production contributions and sales, IP/copyright authorization, successfully turning uncertain clients into firm purchasers
- Created 10% new accounts and 20% growth within Asian regions by incorporating distributors and cross-industry cooperation into sales strategies in 2018
- Ensuring clarity, commerciality, and accuracy in pitches and account plans
- Managed and negotiated contracts and achieved client trust with products and services
- Produced performance reports based on sales
- Conducted business marketing proposals for clients' projects.
Sales Representative
SPORTS ART INDUSTRIAL CO. LTD
12.2014 - 12.2016
- Leader of key accounts to assigned territory/distributors, focusing on account development, inside-sales, products consultancy, and logistics requirements
- Maintained customer relationships, participated in visits, trade shows, and marketing strategy execution
- Responds efficiently and effectively to internal and external customers correspondence through telephone, email or formal written communication
- Successfully grew 30% of yearly revenues assigned to distributor in Poland, which took 1st market share in its territory, and recovered annual account receivables by 30% less than standard
- Coordinated project to reduce 20% stock waste in USA branch by optimizing inventory control and the order management procedures.
Education
M.D. - Marketing And Brand Management
OXFORD BROOKES UNIVERSITY
Oxford, United Kingdom 09.2021 - 09.2021
Bachelor of Business Administration And Trade -
CHUNG YUAN CHRISTIAN UNIVERSITY
Taoyuan City, TAO 06.2012 - 06.2012
Skills
Customer relations and service
undefinedWebsites
Software
Salesforce
Google Drive
Spreadsheets
PowerPoint
Timeline
Sales Consultant
Christian Dior UK
10.2022 - 02.2024
Store Supervisor
Claudie Pierlot
06.2022 - 10.2022
M.D. - Marketing And Brand Management
OXFORD BROOKES UNIVERSITY
09.2021 - 09.2021
Senior Sales Associate
OSCAR DE LA RENTA
10.2018 - 04.2022
Business Development Executive
studio2 Animation Lab
02.2017 - 09.2018
Sales Representative
SPORTS ART INDUSTRIAL CO. LTD
12.2014 - 12.2016
Bachelor of Business Administration And Trade -
CHUNG YUAN CHRISTIAN UNIVERSITY
06.2012 - 06.2012
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