Wen Chun Ou

1.Sourcing Suppliers: Identify and establish relationships with suppliers for e-commerce products, ensuring competitive pricing and quality standards.

2.Product Selection: Collaborate with relevant departments to select products that meet customer demand and align with the company's strategic objectives.

3.Negotiation: Negotiate pricing, terms, and contracts with suppliers to secure favorable terms for the company.

4.Purchase Order Management: Generate and manage purchase orders for e-commerce products, ensuring accuracy and timeliness in procurement processes.

5.Inventory Management: Monitor inventory levels and collaborate with warehouse teams to ensure adequate stock levels for online sales channels.

6.Supplier Performance Evaluation: Assess supplier performance based on factors such as delivery timeliness, product quality, and responsiveness to inquiries or issues.

7.Market Research: Conduct market research to identify emerging trends, competitor offerings, and opportunities for product expansion or optimization.

8.Compliance: Ensure compliance with legal and regulatory requirements related to product procurement, import/export regulations, and industry standards.

9.Cross-functional Collaboration: Collaborate with internal teams such as marketing, sales, and logistics to coordinate procurement activities and support overall business objectives.

10.Problem Solving: Address any procurement-related issues or challenges promptly and effectively, seeking solutions that minimize disruptions to operations.

11.Continuous Improvement: Continuously seek opportunities to streamline procurement processes, enhance supplier relationships, and drive cost savings for the company.

1.Customer Feedback Collection: Collecting customer feedback and opinions and providing them to relevant departments to improve products and services.

2.Marketing Promotion: Participating in the formulation and implementation of marketing promotion activities, such as promotions, marketing activities, etc., to attract customers and increase brand awareness.

3.Team Collaboration: Working closely with internal teams, including sales teams, customer service teams, etc., to ensure coordination and achieve business goals together.

4.Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

5.Delivered prompt service to prioritize customer needs.

6.Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

7.Offered advice and assistance to customers, paying attention to special needs or wants.

8.Provided primary customer support to internal and external customers.

9.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

10.Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.

11.Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.