Wendy Chuang
Customer Representative
4 Kokiri Street Te Atatu South Auckland
Summary
Fast learner and passionate job seeker with strong organizational skills, eager to secure an entry-level position in early childhood education. I am ready to contribute to the team and help achieve company goals. I hope to apply my skills and experience in this field.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Chi Cheng Network Co. Ltd. ID4SHOES
11.2018 - 02.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Planned the eBay Nike Sneaker Sale, leading to over 50% growth in monthly revenue
- Increased eBay feedback rating to 99% across all sites and maintained it long-term
- Received a 4.98 rating for eBay Seller Communication (out of a possible 5) *Independently operated Facebook sales, growing from zero to an average of 120 successful transactions per month within six months
- Signed a partnership with Kicks_crew, guiding Drop shippers in planning
Education
BBA - Accounting
Auckland University of Technology
Auckland,New Zealand 04.2001 -
Graduate Diploma - Early Childhood Education
ICL Education Group
Auckland, New Zealand 03.2024 - Current
Skills
Data Collection
Account updating
Report Generation
Product Knowledge
Complaint resolution
Microsoft PowerPoint
Microsoft Office Suite
Microsoft Outlook
Consultative Sales
Data Entry
Timeline
Graduate Diploma - Early Childhood Education
ICL Education Group
03.2024 - Current
Customer Service Representative
Chi Cheng Network Co. Ltd. ID4SHOES
11.2018 - 02.2024
BBA - Accounting
Auckland University of Technology
04.2001 -