Wendy Chuang
Customer Representative
4 Kokiri Street Te Atatu South Auckland
Summary
Fast learner and passionate job seeker with strong organizational skills, eager to secure an entry-level position in early childhood education. I am ready to contribute to the team and help achieve company goals. I hope to apply my skills and experience in this field.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Chi Cheng Network Co. Ltd. ID4SHOES
11.2018 - 02.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Planned the eBay Nike Sneaker Sale, leading to over 50% growth in monthly revenue
- Increased eBay feedback rating to 99% across all sites and maintained it long-term
- Received a 4.98 rating for eBay Seller Communication (out of a possible 5) *Independently operated Facebook sales, growing from zero to an average of 120 successful transactions per month within six months
- Signed a partnership with Kicks_crew, guiding Drop shippers in planning
Education
BBA - Accounting
Auckland University of Technology
Auckland,New Zealand 04.2001 -
Graduate Diploma - Early Childhood Education
ICL Education Group
Auckland, New Zealand 03.2024 - Current
Skills
Data Collection
Account updating
Report Generation
Product Knowledge
Complaint resolution
Microsoft PowerPoint
Microsoft Office Suite
Microsoft Outlook
Consultative Sales
Data Entry
Reference
Leo Liao
Chi Cheng Network Co. Ltd. (ID4shoes) Manager
chihyuan.liao@acrossports.biz
Timeline
Graduate Diploma - Early Childhood Education
ICL Education Group
03.2024 - Current
Customer Service Representative
Chi Cheng Network Co. Ltd. ID4SHOES
11.2018 - 02.2024
BBA - Accounting
Auckland University of Technology
04.2001 -
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