Wesley Huang
Taipei,TPE
Summary
Industrious and forward-thinking Senior Executive Assistant with over seven years of experience in a variety of industries. Handles strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Overview
9
9
years of professional experience
Work History
Executive Assistant/ Customer Success Executive
Taiwan Mac International
Taipei
03.2022 - Current
- Spearheaded a team of 35, devising and executing a reward-centric system, resulting in the successful launch of 5-7 new products or promotions each month
- Leveraged email marketing strategies by connecting with KOLs to generate sales exceeding $1M within a span of 7 weeks
- Demonstrated proficiency in delivering exceptional customer service, resolving over 90% of inquiries promptly, and fostering enduring client relationships.
Operations Manager/ Account Manager
ChinesePod/ Sherlock Studios
Taipei
06.2021 - 03.2022
- Guided cross-functional teams at ChinesePod with Sherlock Studios/FashionOne to enact process enhancements, realizing a significant 20% uptick in operational efficiency
- Pioneered an inventive reward system, culminating in a 15% boost in employee engagement and performance.
Account Manager/ Bilingual Customer Service Representatives
Habanero iGaming
Taipei
01.2021 - 06.2021
- Managed key accounts, achieving a substantial 20% revenue increase through the establishment and nurturing of strategic partnerships
- Implemented innovative strategies that boosted overall account profitability by 15%
- Showcased exceptional problem-solving skills by efficiently resolving customer issues from vendors via Skype, leading to a 15% reduction in escalations
- Cultivated a collaborative approach with vendors, resulting in a 10% improvement in vendor relationship satisfaction
- Proactively developed and meticulously maintained long-term client relationships, realizing a noteworthy 25% increase in customer satisfaction
- This dedication translated into a remarkable 30% uptick in repeat business, underscoring a commitment to client loyalty and retention
- Demonstrated excellence in cross-functional collaboration, coordinating efforts with sales and marketing teams to execute targeted campaigns
- These initiatives yielded a 15% expansion of the client base and a notable 18% growth in market share within the assigned territory.
APAC Business Development Manager/ Account Manager
Beyond Media Global
Taipei
01.2020 - 01.2021
- Orchestrated comprehensive marketing growth strategies for key clients, resulting in a resilient 30% revenue boost despite the challenges posed by the Coronavirus pandemic by actively listening to clients' needs
- Amplified the digital presence and sales performance of global brands and startups across Chinese media channels, achieving an impressive 40% increase in customer success through strategic use of paid media, social media, web development, and collaborations with major eCommerce platforms
- Formed successful partnerships with prominent clients, including AXA, Hong Kong Trade Development Council, Hong Kong Tourism Board, Ctrip, DFS (Duty Free Shop), UnionPay, Ocean Park, EF (English Town), LETV, Octopus Card, and Hotels.com, delivering impactful solutions and nurturing lasting relationships.
Social Media Manager
Taiwan Mac International
Taipei
12.2018 - 12.2019
- Streamlined the management of a 35-member team, orchestrating the successful launch of 5-7 new products or promotions on a monthly basis
- Led the development and execution of digital marketing campaigns across diverse platforms, yielding a notable increase in brand awareness and a 20% boost in customer engagement
- Implemented data-driven strategies to analyze and optimize digital marketing efforts, achieving a substantial improvement of 25% in return on investment (ROI).
Lead Auditor/ Front Desk
Hilton Knoxville
Taipei
12.2015 - 11.2018
- Resolved client conflicts swiftly through research, contributing to a significant increase of 15% in overall customer satisfaction
- Implemented integrated marketing promotions, resulting in a noteworthy 13% increase in hotel revenue within a year
- Ensured precision in reporting for end-of-day, end-of-month, and end-of-year performance assessments, maintaining a high standard of accuracy.
Freelance Marketing Consultant
Self-Employed
Taipei
01.2015 - 02.2016
- Trapped Escape Room - Marketing Specialist: Produced business analysis to determine profitability
- Developed unique promotion to increase sales by 300% within two months during holiday season
- Bunch Of Balloon: Successfully launched a new product by utilizing samples to events and utilizing TV, Social Media and campaigns
- Followed over 100 leads per week where 85% turned into orders
- Crystal Catering/Crane Bay: Assisted with the venue by performing menu presentations and tastings with collaboration with customers to ensure their satisfaction
- Major events: NCAA annual Coach Luncheon, NFL Combine, Eli Lilly Annual New Year Dinner
- 5 more projects within 5 months with each one lasted a week to a month.
Inventory Control (Internship)
Fastenal
Taipei
12.2014 - 04.2015
- Managed more than 1,000 National Accounts and third-party vendors, determined the cause of returns, and analyzed the situation and the condition of the return to determine which party was at fault
- Processed the return of damaged/unwanted inventory and distributed the product back to the manufacturer
- Created and maintained an Excel tracking log of all the returns and documented which major distributor, including FedEx, UPS, and USPS, were used.
Education
Global MBA -
National Chengchi University
07-2024
International Studies, Human Resources, Business Administration -
Indiana University
12-2015
Skills
- Word
- PowerPoint
- Excel
- Publisher
- Java
- SaaS products
- E-commerce
- IllustratorCS4
- Photoshop
- Business Development
Languages
- English, Native
- Chinese, Professional
Timeline
Executive Assistant/ Customer Success Executive
Taiwan Mac International
03.2022 - Current
Operations Manager/ Account Manager
ChinesePod/ Sherlock Studios
06.2021 - 03.2022
Account Manager/ Bilingual Customer Service Representatives
Habanero iGaming
01.2021 - 06.2021
APAC Business Development Manager/ Account Manager
Beyond Media Global
01.2020 - 01.2021
Social Media Manager
Taiwan Mac International
12.2018 - 12.2019
Lead Auditor/ Front Desk
Hilton Knoxville
12.2015 - 11.2018
Freelance Marketing Consultant
Self-Employed
01.2015 - 02.2016
Inventory Control (Internship)
Fastenal
12.2014 - 04.2015
Global MBA -
National Chengchi University
International Studies, Human Resources, Business Administration -
Indiana University
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