Experienced and self-motivated Quality Assurance professional with over thirteen years of experience leading semiconductor/electronics companies to ensure the highest quality outcomes possible. Proven track record of successfully managing major quality functions in supplier, customer, manufacturing, and product quality.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Product Quality Manager
Semtech
03.2023 - Current
Collaborated with cross-functional teams to identify opportunities for process improvements, leading to better product performance.
Gated critical project's DVT build due to improper casing and connector design and prevented quality issues in the field.
Introduced 3D stencil technology to resolve hand soldering issues and optimized reliability validation plans to accommodate the changes.
Defined ODM quality strategy and framework including safe launch criteria and maverick management program at tier-1 ODM supplier.
Built a regular golden modem and cable loss monitoring methodology
Significantly improved the RF TX power measurement weaknesses in MP.
Led new factory qualification in Taiwan for router business and plant transfer in Hanoi for module production ramp-up. Enabled business growth with the ODM model in 2024.
Quality Manager
Graphcore
08.2019 - 03.2023
Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
Chaired process risk assessment and production readiness review for the flagship data center from NPI to mass production. Enabled the BU sales team to initiate high-volume revenues.
Conducted VDA6.3 audits to review QMS and process controls across suppliers: OSAT, SMT, substrates, PCB, power supply units, and cables
Supported internal QS team and passed ISO audits from Intertek.
Coached suppliers in quality tool applications such as control plans, SPC, FMEA, MSA, and continuous improvement programs.
Led lesson learned and design improvement to achieve zero recurrences
Raised chip assembly yield to 99% by implementing new substrate design and process improvement plans in warpage, copper balance, and SRO size.
Diagnosed in-line critical SMT yield losses of head-in-pillow, tombstone, and improved first-time pass rate from less than 50% to above 95%
Significantly reduced defect escapees through standardization of a global maverick control program.
Supplier Quality Manager
ams AG
09.2017 - 08.2019
Led training initiatives for both internal teams and suppliers on quality assurance methodologies and tools.
Established a quality training program and workshops that consistently motivated the team members to raise the bar in quality standards. Feedback was given that the results had impacted positively on team morale.
Managed quality meetings with tier-1 mobile phone suppliers at their headquarters and resolved all customer concerns on-site.
Led NPI risk review and identified critical product quality risks of cross-talk and package voids for the first ToF project. Avoided quality crisis during ramp-up.
Ensured compliance with the APQP process and PPAP submission for several new projects and received business awards.
Reliably coordinated cross-functional teams to resolve critical business holds with tier-1 customers due to solder voids, interposer voids, and non-sticking on pads, saving products worth millions of dollars.
Significantly improved IQA lot reject rate from 5% to less than 1% for the acquired plant in Singapore.
Supplier Quality Engineer
ams AG
08.2015 - 09.2017
Managed relationships with key suppliers, fostering long-term partnerships that benefited both parties involved.
Supervised suppliers in areas of product qualification including new machine installation and buy-off, recipe optimization, ink mixing, and deposition process.
Drove over 10 systematic improvement programs focusing on suppliers' processes and poka-yoke systems such as defect map development and automated recipe management.
Met with key customers' business requirements by improving a digital gas sensor product from MSL3 to MSL1 qualification.
Accomplished five major projects between the headquarters and suppliers including reliability qualification, specification review, trace code implementation, and new technology in-line monitoring.
Chief Customer Quality Engineer
Kinsus Interconnect Technology Corp.
01.2011 - 08.2015
Improved customer satisfaction by addressing and resolving quality issues promptly.
Handled over 20 process and quality system audits from key customers worldwide, continuously enhancing quality control and quality system based on customers' voices and new end-product applications.
Managed over 10 top assembly houses and design houses worldwide. Mastered in process knowledge of PBGA / CSP / Flip chip / MMC / SIP (RF) / coreless products.
Improved customer lot acceptance rate to 100% and customer scorecard ranking to #1 consistently. Resolved at least 20 major quality issues without recurrence by utilizing problem-solving tools such as 8D, fault tree, fishbone, and 5-Why analysis.
Led multiple systematic improvement projects such as 2D barcode traceability development and impedance SPC implementation, leading to a significant reduction of customer complaints by 50%.
Demonstrated high working capability by managing over 10 customers located in the United States, Shanghai, Singapore and Malaysia at the same time.
Sales Engineer
Chin-Poon Industrial Co. Ltd
12.2009 - 01.2011
Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Enhanced business interaction with one of the major automotive customers, achieved 130% annual sales target by leading the new copper-inlay project to mass production.