William Chao
Taichung City
Summary
Even though I do not have an official stable job within my lifetime, I still manage to gain some work experience that no one can deny about. Throughout my days in the universities, I have worked part time in Revolution Books Seattle for about three years. Then after I have graduated from University of Washington, I have earned an occupation at my mother’s furniture trading company called Prime full as an employee before having to be forcefully closed due to the trading company that have been made obsolete. I went to join the Taiwanese Military Service after my official graduation in 2019 in the Taipei Government Fire Department as a head secretary.
Overview
9
9
years of professional experience
Work History
Head Secretary
Taipei Government Fire Department
06.2019 - 06.2020
- Being promoted to the rank as a Head Secretary
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Employee
Primefull Company
01.2016 - 06.2016
- Documents and Records keeping
- Computer and paper works
- Phone calls and reports
- Mother’s furniture trading company
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Assistant
Revolution Books Seattle
11.2011 - 08.2014
- Customer Services
- Events Planning
- Phone calls
- Cashier
- Front Desk Counter
- Money managing and counting
- Collaborated with department managers to correct problems and improve services, improving efficiency 15% and customer service ratings 90%.
- Answered over 23 calls per day relating to customer and member products and services.
Education
Bachelor of Arts - Arts, Media, and Culture
University of Washington
Seattle12.2015
Bachelor of Arts - History
Seattle University
Seattle08.2017
Skills
- Customer services
- Cashier
- Phone answering
- Records keeping
- Computer Works
- Secretary
- Microsoft Words
- PowerPoint
- Excel
Timeline
Head Secretary
Taipei Government Fire Department
06.2019 - 06.2020
Employee
Primefull Company
01.2016 - 06.2016
Assistant
Revolution Books Seattle
11.2011 - 08.2014
Bachelor of Arts - Arts, Media, and Culture
University of Washington
Bachelor of Arts - History
Seattle University
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