Winsen Chandra
Guest Service Agent
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Concierge
Sheraton
Hsinchu
09.2021 - Current
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Created welcoming and comfortable environment for guests.
Education
High School Diploma -
Shihchien University
Kaohsiung 09.2018 - 06.2022
Skills
Guest accommodations
Guest experiences
Hospitality service expertise
Reporting capabilities
Certification
TOEIC
Timeline
TOEIC
11-2022
Concierge
Sheraton
09.2021 - Current
CHM
07-2020
High School Diploma -
Shihchien University
09.2018 - 06.2022