Wisdom Chiang
Senior Business Operation Manager
Douliu,YUN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Operations Manager
Tiong Liong Industrial. Co., Ltd.
Taichung
10.2003 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Recruited, hired, mentored and trained more than 20 staff on business procedures, policies, duties and customer care methods.
- Promoted energetic atmosphere with purpose to drive improvements in customer service and experiences.
- Developed key material initiative ：[Ariaprene package] for Nike footwear :SP'10 Nike Lunar Hyper-Ventilate ( adapting Ariaprene Package on no-ew process shoes) and widely used for Nike performance running/ FREE series/ Nike Lunarglide series/ Nike Lebron 14 in 2011-2018
Factory Monitor
Feng Tay Enterprises Co., Ltd.
Yunlin
09.1999 - 09.2003
- Participated Production line convert from SOTAP ( state of the art production line into CPU ( cell product unit ) line and promoted as CPU#4 manager.
- First graduator of factory Monitor training program in Fengtay history.
- Expat as factory Monitor （VGM） at Nike LN4 factory in China （workers increase from 4,000 to 6,000+ and month output increase from 400K to 600K pairs due to high factory performance）, this factory is also known for Nike Air Woven model. ( a handcraft upper model ) improve processes and layout to increase 40% of daily output.
- Trainee of Nike 2nd wave NOS SENSEI Training at Nike Vietnam factory for 6 months. (Nike Lean manufacturing training) and implementing trail production for re-designed layout into one-piece flow.
Education
Bachelor of Science - Statistics
National Chung Hsing University
Taipei 09.1993 - 06.1997
Skills
Strategic planning
undefinedTimeline
Senior Business Operations Manager
Tiong Liong Industrial. Co., Ltd.
10.2003 - Current
Factory Monitor
Feng Tay Enterprises Co., Ltd.
09.1999 - 09.2003
Bachelor of Science - Statistics
National Chung Hsing University
09.1993 - 06.1997
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