YA-PING (BECKY CHANG) CHANG

• This is the first job to be R&D department Secretary
• My supervisor is Dutch, and mainly communicates in English, assisting the supervisor in arranging meetings and internal expenses of the department
• From this work experience, I learned how to assist my boss and strengthen internal management
• Leaving this job because of organizational adjustments.

• On Nov 2005, I joined Agilent Technology to be First contact to mainly responsible with HSTD/EMT customer
• Call logging to order the parts and process the quotation to customer with 4 hours with urgent request
• Answer the 0800 toll free to build up the handling skill with customer
• Arrange calibrate tool and Preventive Maintenance for 4070/4080 System Schedule from the customer.
• In 2011, I transferred to the work area to support the KGSO account.
• To become familiar with the repair and calibration process, and increase patient ability to deal with customers to solve issues.

• On 2018 2H, to be Acting Supervisor for the Support FC team.

　-Daily operation monitor, including issue escalation and solution.

　-Monthly KCX result review, deviation analysis, and corrective actions.

-Lead team to achieve common goals, such as KCX, PI, BFT.

• Lead project task force for CCC Taiwan self-initiated project and improvement process, support business partner growth initiatives.
• Nominated as KeysightCare project tester for Taiwan Support FC team.
• Leverage KGSO's Give Me Five program to increase PI order contribution.
• Helps to implement PRO project and ensure go-live smoothly.
• As the interviewer of BMS internal audit, need to prepare and refresh processes for the FC Service team.Rrepresent the FC Service team in responding to auditors' questions. As a result, CCC Taiwan passed the audit with no NC.
• Assigned Taiwan co-lead for Project Lebeis, helps to:

-Performs UAT testing.

-Conduct new system SDC training remotely for FC Service team.

-Go-live readiness checkpoint support.

-System launched stabilization support.

-Attend SDC 2.0 AP SME mtg.

-Lead discussion meeting with partners KGSO, CTA, SLSC for Sales Force handshake.

-Takes ownership to troubleshoot for SDC, helps FC to resolve issues.

• CCC workshop to develop knowledge-KGSO F&Q about Repair and Calibrate.