Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

YA CHUN YANG

Customer Quality Engineering Manager
Hsinchu,ChuPei

Summary

Accomplished Customer Service Manager at Powertech Technology Inc., adept in resolving complex customer issues and enhancing satisfaction levels. Excelled in personnel training and fostering strong client relationships, significantly improving communication processes. Expertise in technical support and customer relations, demonstrating a unique blend of analytical and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Manager

Powertech Technology Inc.
HsinChu Country
05.2010 - Current
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provide.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly

Education

Master Of Industrial Engineering - Operations Management

National Tsing Hua University
HsinChu, Taiwan
07.2024 - Current

Bachelor Of Business Administration - Project Management

Providence University
Taichung, Taiwan
09.1996 - 06.1999

Skills

Skilled trainer

Personnel training and development

Research and due diligence

Training and mentoring

Customer-focused

Technical Support

Exceptional telephone etiquette

Customer Relations

Process improvement specialist

Sales and marketing

Languages

English
Professional Working

Interests

Hiking

Timeline

Master Of Industrial Engineering - Operations Management

National Tsing Hua University
07.2024 - Current

Customer Service Manager

Powertech Technology Inc.
05.2010 - Current

Bachelor Of Business Administration - Project Management

Providence University
09.1996 - 06.1999
YA CHUN YANGCustomer Quality Engineering Manager