Bryant Chang
F&B Manager
New Taipei City,Taiwan
Summary
Dynamic leader with a proven track record at Humble House Taipei, enhancing customer satisfaction and exceeding revenue targets through innovative strategies and cost controls. Skilled in fostering teamwork and collaboration, with a flair for problem-solving and critical thinking. Expert in food plating, ensuring both quality and profitability.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Gloria Prince Hotel
09.2009 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
F&B Manager
Humble House Taipei, Curio Collection by Hilton
02.2022 - Current
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
- Enhanced team performance through effective staff training and development programs.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
Grand Hyatt Taipei
10.2015 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Manager
Palais De Chine Hotel Taipei
07.2015 - 10.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Skills
Food plating and presentation
Timeline
F&B Manager
Humble House Taipei, Curio Collection by Hilton
02.2022 - Current
Assistant Manager
Grand Hyatt Taipei
10.2015 - 02.2022
Manager
Palais De Chine Hotel Taipei
07.2015 - 10.2015
Assistant Manager
Gloria Prince Hotel
09.2009 - 02.2012
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