Basketball
YEH TZU YUAN
Assistant Manager
Taipei,Taiwan
Summary
With over six years of IT experience, specializing in system analysis, project management, and leveraging technology to drive innovation within the financial industry. Proven track record in designing high-performance systems and ensuring operational stability. Well-versed in exploring AI and cloud technologies to support digital transformation. Proactive leader and strategic thinker, focused on optimizing operations, reducing costs, and enhancing efficiency through sound judgment and cross-functional collaboration. Dedicated to continuous learning and delivering impactful solutions that create lasting value for businesses.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
AIA Taiwan
Taipei City, Taipei City
03.2023 - Current
- System Stability and Optimization: Responsible for maintaining and operating ADS (Telemarketing System), ensuring system stability with a 99.97% uptime. Enhanced marketing activity efficiency and conversion rates through continuous system optimization, improving overall operational performance.
- Cross-Departmental System Integration: Successfully integrated ADS with multiple critical business systems (e.g., Advertising System, Sales Channel, Insurance Sales System, Credit Card System), improving cross-departmental collaboration efficiency by 20% and enhancing data flow and information sharing.
- Host System Optimization: Managed daily operations of the host system, optimizing processing workflows to increase runtime by 30%. This significantly reduced failures and delays, ensuring smooth operations of business systems.
- Batch Processing Automation: Automated nighttime batch processing for the ADS system, reducing manual intervention by 50%, minimizing human errors, and improving batch processing efficiency.
- Component-Based Design: Encapsulated core functions into reusable utility components, increasing development efficiency by 40% and reducing system maintenance complexity.
- Business Modularization: Modularized complex business processes into unitized modules, shortening the adjustment time for business requirements by 30%, and enhancing system flexibility and scalability.
- Improved Data Flow and Collaboration: Achieved efficient integration of multiple business systems, reducing data processing time by 25%, and improving cross-departmental data flow efficiency, significantly enhancing the work effectiveness of business units.
- Increased Sales Conversion Rates: Optimized the ADS system in telemarketing and insurance sales systems to provide precise targeting and real-time feedback, resulting in a 15% increase in sales conversion rates.
- Enhanced Security: Strengthened system security, particularly in handling sensitive data (e.g., credit card information and insurance data), ensuring compliance with security standards and achieving 99.99% system security.
- CvtFormat Migration Project: Ongoing project to migrate the legacy VB6 system architecture to a modern C# framework through comprehensive refactoring.
- Aspect Upgrade Project: Completed project involving the upgrade of the telemarketing system, improving call quality and meeting security vulnerability scan standards, thereby enhancing operational efficiency.
- System Encryption Project: Successfully integrated account management into the unified group control system, meeting 'data localization-free' requirements and improving system security.
- Promoted to Assistant Manager in One Year: Due to demonstrated professional competence, leadership, and exceptional problem-solving skills, I was promoted to Assistant Manager within a year.
Senior Specialist
Yuanta Bank
Taipei City
03.2020 - 02.2023
- Responsible for managing multiple critical systems at Yuanta Commercial Bank, including the Imaging Platform (IMG), FAS, Terminal Systems, and Customer Service System (CTI), as well as performing cross-company system integrations with Yuanta Securities and Yuanta Life.
- Assisted in ensuring the stable operation of systems, maintaining uninterrupted daily operations, and continuously optimizing and improving system performance to enhance business efficiency, data flow, and maximize benefits.
- The management team consists of 3 internal engineers and 20 external vendors, overseeing daily system operations and urgent troubleshooting. I am also on-call 24/7 to ensure efficient system operation and immediate issue resolution.
- SMS In-House Project (January 2023 - February 2023): Successfully integrated the telecommunications system and implemented SMS web page settings, enhancing customer data security.
- Document Image Recognition Project (December 2021 - November 2022): Successfully introduced image recognition technology and OCR (Optical Character Recognition) systems, enabling real-time identification of customer documents during in-branch account opening, improving both speed and accuracy while reducing manual processing time.
- Anti-Money Laundering Project (December 2021 - March 2022): Enhanced customer data management with OTP and email verification to prevent money laundering.
- Online Securities Account Opening Project (November 2021 - June 2022): Successfully merged securities account opening data with bank data to provide integrated financial services, simplifying the query and application process.
- Imaging Platform Upgrade Project (March 2019 - April 2022): Assisted the bank in fully upgrading the imaging platform by integrating OCR technology and restructuring the system architecture.
Software Engineer
Checkone Co., Ltd.
New Taipei, New Taipei
01.2019 - 02.2020
- Responsible for comprehensive software analysis, design, and development, focusing on optimizing existing systems and driving technical innovation within the company.
- Collaborated on the development of new technologies and tools, actively pushing for software architecture planning and testing to improve software performance and stability.
- Imaging System Upgrade Project (Yuanta Commercial Bank & Everhon Corporation, Mar 2019 - April 2022): Led the migration from the old platform to the new platform, simplifying permission settings, integrating batch review features, and supporting multi-image files and different file formats.
- Mega International Commercial Bank Imaging System Adjustment Project (Jan 2019 - Mar 2020): Responsible for fixing menu display errors and adjusting system service call logic.
Software Engineer
Shengsen Co., Ltd.
Taipei City
09.2018 - 12.2018
- Responsible for multiple software development projects, including government projects and improvements to banking terminal systems, covering software design, testing, and requirements handling.
- 2016 Asset Management System Project (Land Bank of Taiwan): Responsible for adding interfaces for real estate and movable property searches, expanding system functionality to enhance asset management efficiency and accuracy.
- Drone Management Regulation Promotion Project (Saintsen Cloud Technology Co., Ltd., Oct 2018 - Dec 2018): Responsible for displaying drone flight zones and flight altitudes, assisting government agencies in providing accurate drone flight area displays.
Software Engineer
JOIN2 INFORMATION CO.,LTD
Taipei City, Taipei City
06.2018 - 09.2018
- Participated in multiple e-commerce platform development projects, responsible for software analysis, design, programming, testing, and modification.
- Taipei Small Donation Project (May 2018 - Sep 2018): Designed and developed a small donation system to help an e-commerce platform in Taipei implement an online donation function.
Education
Information Technology -
Takming University of Science And Technology
Taipei, TPE 09.2015 - 06.2019
Skills
- JavaScript
JQuery
- Bootstrap
- C#
- JAVA
- Python
- MSSQL
- MySQL
MVC
VB
Git
Github
SVN
ASPNET
Personal Information
- Age: 28
- Gender: Male
Military Service
Completed military service in December 2019.
Contact Hours
09:00 AM - 09:00 PM
Interests
Badminton
Dancing
Music
Singing
Reading
Meeting new friends
Timeline
Assistant Manager
AIA Taiwan
03.2023 - Current
Senior Specialist
Yuanta Bank
03.2020 - 02.2023
Software Engineer
Checkone Co., Ltd.
01.2019 - 02.2020
Software Engineer
Shengsen Co., Ltd.
09.2018 - 12.2018
Software Engineer
JOIN2 INFORMATION CO.,LTD
06.2018 - 09.2018
Information Technology -
Takming University of Science And Technology
09.2015 - 06.2019
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