Yen-Liang Li
Public Safety Response Specialist
Taoyuan City
Summary
Detail-oriented and safety-minded recent graduate with over four years of frontline experience in education, child support, and public service environments. Demonstrated expertise in early risk identification, effective de-escalation of emotionally charged situations, strict adherence to policy, and precise incident documentation. Proficient in time-sensitive decision-making, procedural compliance, and multicultural communication. Eager to contribute to a Safety Response or Trust & Safety team focused on user protection and maintaining platform integrity.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Private English Tutor
10.2021 - Current
- Customized lesson plans to suit students from varied linguistic and cultural backgrounds.
- Fostered patience, empathy, and strong interpersonal communication skills.
- Demonstrated initiative and responsibility by managing all aspects of the teaching process independently.
- Achieved measurable score improvements across TOEIC and GSAT programs (e.g., TOEIC 560→780; GSAT English 9→13)
English Teacher
Taiwan TACT Education CO.,LTD
03.2025 - 12.2025
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Tourist Service Intern
Taichung High-Speed Rail Station
08.2023 - 02.2024
- Delivered assistance to over 200 travelers per week, both local and international, ensuring smooth and timely navigation through the station.
- Developed strong multitasking, communication, and real-time problem-solving abilities.
- Actively handled inquiries with professionalism and courtesy, enhancing traveler satisfaction.
- Resolved lost-property incidents quickly without procedural errors while maintaining passenger trust within approximately 10 minutes.
Secretary and Director of Documentation
NTCU Indigenous Student Resource Center
08.2021 - 01.2023
- Maintained confidentiality of personnel records and financial information
- Managed multi-line phone systems and professional front-office communications
- Prepared accurate business correspondence, including memos, letters, and emails
- Coordinated administrative operations and maintained organized records
- Developed documentation supporting compliance, accountability, and risk management
- Demonstrated exceptional attention to detail, organization, and administrative accuracy
Education
Bachelor of English - Department
National Taichung University of Education
Taichung, Taiwan12.2025
Exchange Student Program - Austria
Kufstein Tirol University of Applied Sciences
02.2025
Skills
Effective client relations skills
Ability to handle stressful situations calmly and efficiently
Compassionate interaction
Client engagement strategies
Clerical support
Effective verbal communication
Certification
LinguaSkill - Score: 194 (C1)
Timeline
English Teacher
Taiwan TACT Education CO.,LTD
03.2025 - 12.2025
Tourist Service Intern
Taichung High-Speed Rail Station
08.2023 - 02.2024
Private English Tutor
10.2021 - Current
Secretary and Director of Documentation
NTCU Indigenous Student Resource Center
08.2021 - 01.2023
Exchange Student Program - Austria
Kufstein Tirol University of Applied Sciences
Bachelor of English - Department
National Taichung University of Education