Yen Wen Lin
Order Management
Hsinchu
Summary
6 major strengths of me:
- 3 years working experience in SAP, Order Mgmt./Fulfillment, knowledge of SAP order tracking/ OMDB shipment tracking.
- Strong data analysis experience extracting databases.
- Ability to work collaboratively with cross-functional internal teams (MFG/ Business Management/ Logistics/ Product Management/ Sales Team)
- Detail-oriented with strong communication skills
- Able to organize and prioritize multitasks, respond in a timely manner.
- Interact closely with sales or customers, understanding their issues, and guiding them within the boundaries of the business process.
Overview
3
3
years of professional experience
Work History
Order Management Specialist
Applied Materials
Hsinchu, Taiwan
10.2022 - Current
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed order terms and conditions with customers to comply with company policy.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
Education
Foreign Languages And Literatures
Feng Chia University
Taichung City, Taiwan06-2021
Skills
Order process management
Business process compliance
SAP / OMDB Database management
Problem-solving abilities
Teamwork and collaboration
Analytical thinking
Shipping procedures
Timeline
Order Management Specialist
Applied Materials
10.2022 - Current
Foreign Languages And Literatures
Feng Chia University