Yi-Chin Lin
New Taipei
Summary
Motivated individual with 4+ year experiences in business development and customer success. Proven success in developing a new sector within the market and driving revenue growth. Skilled at managing cross-functional teams and collaborating with stakeholders to achieve business goals. Seeking to bring strategic thinking and creative solutions to a dynamic team.
Overview
5
5
years of professional experience
Work History
Business Development Associate
Cake (CakeResume)
10.2022 - 08.2024
- Developed business partnerships with well-known companies across diverse industries, including e-commerce, food & beverage and retail, contributing to expansion into new sectors and driving platform growth and industry diversification.
- Achieved 60%-100%+ increase in annual cooperation amounts with key clients by developed annual insight reports.
- Planned online and offline marketing and brand partnership projects for client collaborations, ensuring successful execution and alignment with business goals.
- Analyzed marketing data from client projects to optimize campaign performance and improve project effectiveness.
- Maintained effective communication with clients, thoroughly understanding their business needs to identify and propose tailored solutions, driving potential partnerships and sales opportunities.
Sales & Customer Success Associate
Cake (CakeResume)
12.2021 - 10.2022
- Achieved a 50% conversion rate in turning client inquiries into sales.
- Proactively reached out to clients, driving revenue growth by promoting platform services.
- Worked closely with the product team to resolve client issues and feedback to enhance platform services.
Customer Success Specialist
Tsaitung Agriculture
06.2020 - 08.2021
- Developed and managed customer relationships by resolving issues, providing product consultation and after-sales service (In February 2021, CSAT 4.72/5).
- Led a project to transfer logistics monitoring tasks back to the logistics team, freeing up one-third to half of the early shift CS team's time. This allowed the team to focus on resolving customer complaints, and improving service quality.
- Created the 'Customer Success 100 Questions' document, enabling the team to quickly access and replicate answers to common inquiries, significantly improving response efficiency for high-volume customer communications via LINE OA.
Oversea Business Assistant
Wel-Hunt Agriculture
10.2019 - 02.2020
- Assisted the end-to-end process of international trading and shipping of agriculture products, including coordinating with global suppliers and clients, handling contracts and certificates, and ensuring compliance with international shipping regulations and standards.
- Improved efficiency of daily operation workflow by conducting ERP system implementation of trading.
Education
Master of Science - Horticultural Science
National Taiwan University
Taipei, Taiwan08.2019
Bachelor of Science - Horticulture
National Chung Hsing University
Taichung, Taiwan06.2017
Skills
- Business development
- Account management
- Cross-functional communication
- Sales proposal creation
- Online/offline campaign planning
Timeline
Business Development Associate
Cake (CakeResume)
10.2022 - 08.2024
Sales & Customer Success Associate
Cake (CakeResume)
12.2021 - 10.2022
Customer Success Specialist
Tsaitung Agriculture
06.2020 - 08.2021
Oversea Business Assistant
Wel-Hunt Agriculture
10.2019 - 02.2020
Master of Science - Horticultural Science
National Taiwan University
Bachelor of Science - Horticulture
National Chung Hsing University
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