Yi-Ping Pan
Concierge Captain
Hsinchu,Taiwan
Summary
Background includes working to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in English to Chinese translations.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Concierge Captain
Ambassador Hotel Hsinchu
Hsinshu, Taiwan
05.2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.Assisted with luggage handling, valet services and concierge services.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
English Translator
YU HSING INTERNATIONAL CO., LTD
Kaohsiung, Taiwan
08.2017 - 04.2019
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Worked with [type] customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
English Teacher
JOY EDUCATION GROUP
Kaohsiung, Taiwan
10.2016 - 07.2017
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Cultivated relationships with parents for complete support network.
- Worked with administrators on behavioral issues to support needs of all students.
Technical Writer
Marketech International Corp.
Taipei, Taiwan
01.2014 - 07.2016
- Developed detailed technical documents and user guides for technical products.
- Worked closely with software engineers to determine accuracy and completeness of technical documentation.
- Completed three technical documents (user manuals) and their simplified Chinese versions and English versions during my term.
- Gathered attendance data
- Created internal journal content
English Editor
San Min Book co.,Ltd
Taipei, Taiwan
03.2013 - 09.2014
- Reviewed each [Type] piece for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
Linguistic Specialist
LIONBRIDGE
Taipei, Taiwan
07.2012 - 01.2013
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
Bachelor of Arts - Translation And Interpreting
Wenzao Ursuline University of Languages
Kaohsiung, Taiwan 09.2010 - 06.2012
Associate of Arts - English, French
Wenzao Ursuline University of Languages
Kaohsiung, Taiwan 09.2005 - 06.2010
Skills
Customer service
undefinedTimeline
Concierge Captain
Ambassador Hotel Hsinchu
05.2019 - Current
English Translator
YU HSING INTERNATIONAL CO., LTD
08.2017 - 04.2019
English Teacher
JOY EDUCATION GROUP
10.2016 - 07.2017
Technical Writer
Marketech International Corp.
01.2014 - 07.2016
English Editor
San Min Book co.,Ltd
03.2013 - 09.2014
Linguistic Specialist
LIONBRIDGE
07.2012 - 01.2013
Bachelor of Arts - Translation And Interpreting
Wenzao Ursuline University of Languages
09.2010 - 06.2012
Associate of Arts - English, French
Wenzao Ursuline University of Languages
09.2005 - 06.2010
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