I’m an ambitious, energetic, and resilient individual. Over four years of university and internships, I’ve continuously developed and demonstrated the following professional strengths:• Customer Relationship Management & Business Development – Served as a full-English bilingual tutor; worked as a Customer Development Intern at ELCINA, enhancing my marketing and market insight skills through both hands-on experience and self-directed learning.
• Cross-Cultural Negotiation & Communication – Spent my senior year on exchange in France, strengthening my ability to coordinate and negotiate across different cultures. I'm good at transforming passion into tangible results, rapidly acquiring new knowledge, and driving project success through action. I’m eager to bring these skills to Coupang, to WOW customers, increase GMV, optimize customer experience, and expand market impact.
1. Crafted compelling product promotional emails, successfully securing a $50,000 order.
2. Maintained and nurtured relationships with existing clients to ensure continued satisfaction and repeat business.
Proactively identified and developed new customer opportunities to expand the client base.
3. Managed end-to-end services, including editing packaging materials, and handling customer complaints, to ensure a seamless customer experience.
1. Translated relevant documents and drafted business development emails to foster communication between upstream and downstream electronics companies and associations in Taiwan.
2. Within just two months, I successfully facilitated exchanges between the Hsinchu Science and Industrial Park and industry associations.
1. Three students successfully passed the AP Chinese exam.
2. One student improved from below average to average in an English mock exam.
3. Taught elementary and middle school English classes, characterized by full English instruction.
Customer service
Sales development
Time management
Client service
Customer relationship building
Business development
Relationship building
Network development
Proposal development
Sales expertise
Sales forecasting
Account management