Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

Ying An Lin

Trading Business
Taipei,TPE
Ying An  Lin

Summary

Proven sales leader with a track record of exceeding targets at Dawning Technology Company, adept in sales management and relationship building. Leveraged negotiation skills and problem-solving strengths to boost client satisfaction and drive repeat business. Mentored new sales representatives, fostering a culture of continuous improvement and collaboration. Achieved significant revenue growth through strategic account development and effective cross-selling. Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

1
year of professional experience

Work History

Dawning Technology Company
Taipei, Taiwan

Salesperson
01.2024 - 08.2024

Job overview

  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed, maintained and utilized diverse client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Trained and mentored new sales representatives.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed and implemented sales strategies to increase profits.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Ad2iction Inc.
Taipei, Taiwan

Account Executive
05.2023 - 01.2024

Job overview

  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Managed sales cycle to maintain solid customer base.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Prepared forecasts to gain understanding of measures needed to grow business.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Education

Chihlee University of Technology
New Taipei City, Taiwan

Bachelor from International Business

University Overview

Skills

Sales management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Interests

Art

Music

Outdoor activities

Travel

Timeline

Salesperson
Dawning Technology Company
01.2024 - 08.2024
Account Executive
Ad2iction Inc.
05.2023 - 01.2024
Chihlee University of Technology
Bachelor from International Business
Ying An LinTrading Business