Ying Chen Lin
Application Specialist
Taipei
Summary
Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking with a pleasant demeanor and a commitment to making sure systems are running at optimum levels.
Overview
6
6
years of professional experience
Work History
Application Specialist
BioMerieux
05.2021 - Current
- Streamlined communication between departments by establishing clear channels for sharing information.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Conducted comprehensive market research to identify potential opportunities for expansion into new sectors or regions.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
Field Application Specialist
Genetech Molecular Diagnostics And School Of Gene Technology
08.2018 - 05.2021
- Leveraged extensive industry experience to provide expert guidance during critical decision-making processes.
- Mentored junior team members, fostering professional growth through knowledge sharing and skill-building exercises.
- Delivered personalized on-site training sessions to end-users, increasing user proficiency and reducing reliance on support services.
- Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
- Resolved customer issues through effective communication and problem-solving skills, ensuring high levels of customer retention.
Education
Master of Science - Bioinformatics
National Yang Ming Chiao Tung University
04.2001 -
Bachelor of Science - Medical Technology
National Yang Ming Chiao Tung University
04.2001 -
Skills
Programming
undefinedTimeline
Application Specialist
BioMerieux
05.2021 - Current
Field Application Specialist
Genetech Molecular Diagnostics And School Of Gene Technology
08.2018 - 05.2021
Master of Science - Bioinformatics
National Yang Ming Chiao Tung University
04.2001 -
Bachelor of Science - Medical Technology
National Yang Ming Chiao Tung University
04.2001 -
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