Yingchi Lin
Zhubei,Taiwan
Summary
Motivated professional with extensive experience in customer relationship management and operational support. Drives efficiency through effective communication, problem resolution, and teamwork. Committed to enhancing customer satisfaction and supporting business growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Assistant
Silicongear Corporation
Zhubei, Taiwan
07.2024 - Current
- Order processed timely and precisely.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Tracked daily sales figures, reporting results to management for strategic planning.
- Developed and maintained positive relationships with key clients, ensuring repeat business and referrals.
Owner
Le Cafe Quotidien
01.2016 - 03.2024
- Managed purchasing, sales, marketing and customer account operations, ensuring alignment with organisational goals.
- Cultivated and strengthened lasting client relationships through effective issue resolution and communication skills.
- Streamlined operations, freeing up resources for strategic planning and decision-making.
- Established foundational processes for business operations.
Senior Sales Associate
EON Silicon Solution Inc.
05.2007 - 06.2013
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Worked closely with cross-functional teams to develop tailored solutions that met unique client needs while driving revenue growth for the company.
- Maintained detailed records of client interactions, ensuring accurate information sharing across all relevant departments within the organization.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Overseas Representative
EverMore Technology, Inc.
12.2004 - 03.2006
- Expanded customer base by identifying and pursuing new business opportunities and partnerships.
- Developed a deep understanding of the company's products and services to effectively communicate their benefits to potential customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Coordinated with supply chain teams to meet accurate delivery schedules while maintaining quality and cost-effectiveness.
- Tracked sales and customer information in company systems to maintain up-to-date records.
Sales Representative
Ever Shine Y&F Co., Ltd.
07.2000 - 08.2004
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Represented company products at trade shows, generating leads and establishing connections with potential clients.
- Operated in a self-directed work environment, managing daily operations and decisions to ensure smooth workflow.
- Demonstrated self-motivation by independently managing tasks and ensuring accountability in work.
Education
BBA - International Trade & Finance
Fu Jen Catholic University
New Taipei, Taiwan06-2000
High School Diploma -
National Hsinchu Girls' Senior High School
Hsinchu, Taiwan06-1996
Skills
- Customer relationship management
- Sales forecasting
- Sales reporting
- Order processing
- Inventory management
- Supply chain coordination
- Microsoft Excel
- Problem resolution
- Team collaboration
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate
B2
Japanese
Beginner
A1
FRE
Beginner
A1
Certification
- Toeic 792
Timeline
Senior Sales Assistant
Silicongear Corporation
07.2024 - Current
Owner
Le Cafe Quotidien
01.2016 - 03.2024
Senior Sales Associate
EON Silicon Solution Inc.
05.2007 - 06.2013
Overseas Representative
EverMore Technology, Inc.
12.2004 - 03.2006
Sales Representative
Ever Shine Y&F Co., Ltd.
07.2000 - 08.2004
BBA - International Trade & Finance
Fu Jen Catholic University
High School Diploma -
National Hsinchu Girls' Senior High School