Ying Ju Lin
Flight Attendant
Taichung City
Summary
Experienced and service-oriented Cabin Crew Member with 6 years at Cathay Pacific Airways, delivering exceptional customer service in fast-paced, high-pressure, and multicultural environments. Demonstrated expertise in conflict resolution, in-flight safety procedures, and emergency response. Recognized for strong interpersonal skills, adaptability, and a calm, empathetic approach under pressure. Fluent in English and Mandarin with certified training in first aid and aviation safety. Currently seeking to leverage this experience in a client-facing or service-focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Cathay Pacific Airways
01.2014 - 11.2020
- Utilized bilingual communication skills (Fluent in English and Mandarin) to assist and connect with diverse range of passengers.
- Responded calmly and efficiently to in-flight emergencies, including medical and emergency situations, ensuring passenger safety.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Collaborate with multicultural crew teams to ensure smooth coordination, effective communication, and excellent service delivery.
- Handled onboard sales and inventory, while maintaining strict adherence to company procedures and service excellence.
- Represented the Cathay Pacific brand with poise and integrity, consistently upholding the airline's commitment to world-class service.
Education
Bachelor's Degree of Applied English -
Chaoyang University of Technology
Taichung City, Taiwan 04.2001 -
Skills
Customer service
Flight safety
First aid
Adaptability and flexibility
Team Collaboration
Problem-solving
Certification
TOEIC 845 (full score990)
Timeline
Flight Attendant
Cathay Pacific Airways
01.2014 - 11.2020
TOEIC 845 (full score990)
02-2012
Bachelor's Degree of Applied English -
Chaoyang University of Technology
04.2001 -
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