YING TA Chen
ASSISTANT MANAGER ( GRAND HOTEL TAIPEI)
Taipei
Summary
Dynamic leader with a proven track record at GRAND HOTEL TAIPEI, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and PR, adept at motivating teams and improving service delivery. Achieved significant improvements in staff performance and customer engagement through effective mentoring and conflict resolution.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Assistant Manager of Operations
GRAND HOTEL TAIPEI
04.2016 - 02.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Manager
MAX TSENG( FORCHETTA RESTAURANT)
01.2009 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
MAISON D TRUFFLES
03.2006 - 02.2009
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
CAPTAIN
A- CUT STEAK HOUSE/ AMBASSADOR HOTEL)
05.2006 - 02.2008
- Monitored staff performance to ensure consistent excellence in service delivery.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
SUPERVISOR
SONOMA STEAK HOUSE
05.2001 - 03.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant Supervisor
JOYCE CAFE
08.1994 - 07.2000
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Education
BUSINESS ADMINISTRATION - Business Administration
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION
Philippines 07-1992
Skills
Problem-solving
PR
Recommdations of food
Timeline
Assistant Manager of Operations
GRAND HOTEL TAIPEI
04.2016 - 02.2024
Manager
MAX TSENG( FORCHETTA RESTAURANT)
01.2009 - 02.2016
CAPTAIN
A- CUT STEAK HOUSE/ AMBASSADOR HOTEL)
05.2006 - 02.2008
Manager
MAISON D TRUFFLES
03.2006 - 02.2009
SUPERVISOR
SONOMA STEAK HOUSE
05.2001 - 03.2006
Assistant Supervisor
JOYCE CAFE
08.1994 - 07.2000
BUSINESS ADMINISTRATION - Business Administration
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION
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