YISIAN WONG
Taipei,TPE
Summary
Strategic Order Fulfillment Manager with significant experience in managing and optimizing order processing systems. Specialize in inventory management, logistics coordination, and customer service excellence, ensuring high productivity and efficiency across operations. Proven track record of leading teams to meet or exceed projected delivery timelines while maintaining high levels of customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Fulfillment Manager (Lead)
Wistron Corportation
New Taipei
05.2014 - Current
- Coordinated with suppliers to ensure timely delivery of goods needed for order fulfillment. Managed the daily operations of a large-scale order fulfillment center, overseeing all staff and ensuring that customer orders were processed accurately and timely.
- Maintained accurate records of inventory levels to ensure adequate stock for fulfilling customer orders. Identified opportunities to reduce inventory and improve productivity.
- Analyzed data from reports and existing workflow processes to identify areas of improvement in order processing efficiency. Developed strategies and software tools for efficient and accurate order fulfillment activities.
- Assisted customers with inquiries related to their orders or products they had ordered. Analyzed customer feedback surveys to identify areas where improvements could be made in the order fulfillment process.
- Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally. Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Collaborated with sales team on special projects involving promotional items or custom orders requiring extra attention.
- Created detailed reports summarizing operational performance (order status, inventory management, and other related metrics) against established goals. Analyzed trends in customer demand patterns in order to forecast future needs more accurately.
- Consistently met company and department objectives within budget and time constraints.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures. Provided guidance and support to team members in order to meet daily goals. Implemented on-the-job training activities to cross-train employees on various tasks.
Account Manager
Wistron Corportation
New Taipei
09.2015 - 04.2018
- Assisted in developing pricing models based on competitor analysis.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed strategies to increase revenue from existing accounts.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Sales Executive
TAIWAN SHIN SHIN COMPUTER CO., LTD.
New Taipei
03.1995 - 08.1998
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Cultivated relationships with existing customers to encourage repeat business and ensure high levels of customer satisfaction.
- Provided detailed and accurate sales forecasts to senior management.
- Trained and mentored junior sales representatives and team members.
Education
Master of Science - Consumer Marketing
UNIVERSITY OF LIVERPOOL
The United Kingdom12-2013
Graduate Diploma in Marketing - Marketing
THE UNIVERSITY OF WAIKATO
New Zealand12-2012
Bachelor of Arts - In Spanish
Tamkang University
Taiwan06-2005
Skills
- Order Management
- Materials Management
- Production Planning
- Inventory Management
- Customer Relations
- Service Coordination
- Staff Management
- Global Supply Chain Management
Languages
English
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Certification
- IELTS 6.5
Accomplishments
- 2022年年度優秀主管
- 2022銀質特別獎(團隊)
- 2021金質特別獎(團隊)
- 2020銀質特別獎(團隊)
- 2019金質特別獎(團隊)
Timeline
Account Manager
Wistron Corportation
09.2015 - 04.2018
Fulfillment Manager (Lead)
Wistron Corportation
05.2014 - Current
Sales Executive
TAIWAN SHIN SHIN COMPUTER CO., LTD.
03.1995 - 08.1998
Master of Science - Consumer Marketing
UNIVERSITY OF LIVERPOOL
Graduate Diploma in Marketing - Marketing
THE UNIVERSITY OF WAIKATO
Bachelor of Arts - In Spanish
Tamkang University
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