Yoko Ishikawa
Sr. Customer Support/ Sr. Guest Relations Officer
It is never too late to be what you might have been.
George Eliot
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Trilingual of Japanese, English, and Chinese Mandarin.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Customer Support
UPS Taiwan
Taipei
01.2023 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on each cases.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Translator And Supervisor
Game Hours Taiwan
Taipei
09.2021 - 01.2023
- Translated documents from Chinese to Japanese.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Proofread, edited and improved documents of different sizes.
- Created Templates for Japanese Customer Support Responses
- Created Catchphrases and Advertising Slogans for SNS
Sr. Guest Relations Officer
Okura Prestige Taipei
Taipei
02.2018 - 09.2021
- Extensive experience in VIP guest services
- Proficient in Japanese, English, and Chinese
- Excellent communication and interpersonal skills
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Customer service-oriented mindset
- Proficiency in interpreting and translation
- Ability to handle and resolve complaints effectively
- Experience serving as a representative in the employee union
Executive Secretary
GE Japan
Tokyo
10.2001 - 01.2002
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Bridging role between domestic GE-affiliated companies' Sourcing team, the General Manager, and the U.S. headquarters
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responsibilities related to the introduction of a procurement auction system in Japan
- Translation and revision of manuals for a procurement system utilizing online auctions (English to Japanese)
- Conducting training sessions for internal departments and external suppliers throughout various locations in Japan as the assigned instructor
- Responsible for managing auction sites as an administrator for Japan and the Asia-Pacific region
Group Secretary
Lehman Brothers
Tokyo
08.1997 - 09.2000
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Conducted information gathering activities related to real estate properties, including market research, property details, and legal requirements
- Assisted in the creation and maintenance of various real estate documents, such as property listings, contracts, and transaction records
- Booked airfare, hotel, and ground transportation to coordinate office travel.
HR Administrator
Synopsys Japan
Tokyo
06.1994 - 07.1997
- Prepared new hire letters, employee contracts, and corporate policies.
- Organized company-wide events designed to boost employee morale.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
HR Administrator for Marine Department
Nippon Steel Shipping
Tokyo
04.1992 - 05.1994
- Crew payroll calculation and administration
- Social insurance management
- Knowledge of labor laws and regulations
- Experience in handling Vietnamese trainees and providing care
- Proficient in preparing and submitting port entry and departure documents
Education
Associate of Arts - English
04.1989 - 03.1992
Skills
VIP guest relations
Onsite customer support
Telephonic Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Customer Support - UPS Taiwan
01.2023 - Current
Translator And Supervisor - Game Hours Taiwan
09.2021 - 01.2023
Sr. Guest Relations Officer - Okura Prestige Taipei
02.2018 - 09.2021
Executive Secretary - GE Japan
10.2001 - 01.2002
Group Secretary - Lehman Brothers
08.1997 - 09.2000
HR Administrator - Synopsys Japan
06.1994 - 07.1997
HR Administrator for Marine Department - Nippon Steel Shipping
04.1992 - 05.1994
Rikkyo Jyogakuin Junior College - Associate of Arts, English
04.1989 - 03.1992