YONG ZIYONG
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
8
8
years of professional experience
Work History
Stay Hotel
Front Desk Receptionist Of Hotel
11.2023 - 05.2024
- Managed room inventory effectively to optimize occupancy rates and maximize revenue potential.
- Coached junior colleagues to deliver first class customer service
- Coordinated events at the hotel by working closely with catering teams, audio-visual technicians, and other support staff.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Crossing Department communication (F&B/Housekeeping/Sales department)
Butler Hotel
Front Desk Receptionist Hotel
04.2022 - 09.2023
- Developed and implemented individual care plans tailored to needs of each client.
- Allocate individuals and group booking rooms ensuring all information is correct, according to reservation specifications.
- Helped monitor and direct all hotel operations, delegating tasks to staff based on work needed and priorities.
- Identifies daily traces and action required on guest's request, special occasions and other sub departmental follow up.
- Maintained outstanding customer relationships by providing high-quality service.
YONG NA International Comercial Company
Sales
02.2019 - 02.2020
- Excellent communication skills, both verbal and written.Maintained outstanding customer relationships by providing high-quality service.
- Maintained outstanding customer relationships by providing high-quality service.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
XianRong International Professional Contact Center
Costumer Service
08.2018 - 12.2018
- Maintained accurate records of guest preferences and requests, allowing for personalized service during future visits.
- Established a strong referral network with local specialists to ensure seamless continuity of care for patients requiring additional expertise or specialized services.
- Managed a diverse portfolio of clients, balancing competing priorities while maintaining excellent service levels.
- Provided exceptional customer service to donors via phone calls, emails, or personal meetings, solidifying their connection with the organization.
LianHe Cram School
English Teacher Melanie
07.2016 - 07.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Created and implemented activities to foster critical thinking skills of students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Established and maintained professional relationships with students, staff, parents and community members.
Education
Master of Arts - Spanish Language And Literature
Providence University
Shalu, Taiwan09.2018
High School Diploma -
Fushing
Beitou, Taiwan07.2011
Skills
- Cultural Awareness
- Transaction Processing
- Dining and Amenity Recommendations
- Front Desk Management
- Administrative Skills
- Tour Arrangements
- Problem-solving skills
- Continuous Improvement
- Supply and Materials Oversight
Languages
English, Spanish, Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Spanish
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Timeline
Stay Hotel
Front Desk Receptionist Of Hotel
11.2023 - 05.2024
Butler Hotel
Front Desk Receptionist Hotel
04.2022 - 09.2023
YONG NA International Comercial Company
Sales
02.2019 - 02.2020
XianRong International Professional Contact Center
Costumer Service
08.2018 - 12.2018
LianHe Cram School
English Teacher Melanie
07.2016 - 07.2017
Master of Arts - Spanish Language And Literature
Providence University
High School Diploma -
Fushing
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