YOU HUI CHEN
Taichung
Summary
- Have communication and relationship-building skills.
- A hardworking and passionate job seeker with organizational skills eager to be a cabin crew. Ready to help the team achieve company goals.
- Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
- Projects service mentality with a warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Ground Staff
SATS
Singapore Changi Airport
03.2023 - 08.2024
- Served more than 10 times as Counter Supervisor, providing timely assistance to Duty Managers and colleagues.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.
- Provide high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
Waitress
TUMU-GONGSHE
Taiwan
06.2020 - 08.2020
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Summer Camp Counselor
Taichung YMCA
Taiwan
07.2022 - 08.2022
- Led groups of children safely through a variety of camp activities.
- Collaborated with fellow counselors to develop solutions
- Participated in team-building activities to enhance working relationships.
Teaching Assistant
Private Cram School
Taiwan
11.2022 - 02.2023
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
Retail Sales Associate
Incense shop
Taiwan
07.2019 - 02.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Cram School Teacher
Private Cram School
Taichung
11.2024 - 01.2025
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Developed positive rapport with students of various and diverse backgrounds.
Education
Bachelor of Arts - Department of Foreign Language And Literature
Asia University
Taichung, Taiwan 09.2019 - 06.2023
Skills
Customer Service
Teamwork
Passenger Assistance
Airline industry knowledge
Security awareness
Time Management
Certification
TOEIC 825
Languages
Chinese
Bilingual or Proficient (C2)
English
Advanced (C1)
Taiwanese
Spanish
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Cram School Teacher
Private Cram School
11.2024 - 01.2025
Ground Staff
SATS
03.2023 - 08.2024
Teaching Assistant
Private Cram School
11.2022 - 02.2023
Summer Camp Counselor
Taichung YMCA
07.2022 - 08.2022
Waitress
TUMU-GONGSHE
06.2020 - 08.2020
Retail Sales Associate
Incense shop
07.2019 - 02.2023
Bachelor of Arts - Department of Foreign Language And Literature
Asia University
09.2019 - 06.2023