Word processing
YU-CHEN NI
Tainan City
Summary
Detail-oriented Tour Operator with a passion for sharing the history of Taiwan with guests. Drives sales through excellent customer service skills. Adept with coordinating payments. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of attractions history, architecture and events. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Domestic Tour Leader
Huadu Travel Agency
12.2021 - Current
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
Operate
SUCCESS TRAVEL
02.2020 - 11.2020
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Increased tour bookings through effective marketing strategies and compelling presentation of tour offerings.
Server
Bearandcat Coffee
09.2019 - 12.2019
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Research Assistant
Fo Guang University
09.2018 - 12.2019
- Designed survey instruments tailored to specific research objectives for precise feedback gathering.
Education
Bachelor of Arts - Department of Cultural Assets And Reinvention
Fo Guang University
Yilan, Taiwan06.2020
High School Diploma -
National Overseas Chinese Senior High School
Banqiao, Taiwan06.2017
Skills
- Group Tours
- Team Leadership
- Tourism Management
- Sightseeing Tours
- Creative solutions
- Exceptional communication
- Historical Research
- Event Planning
- Social Media
Software
Graphic Design
Timeline
Domestic Tour Leader
Huadu Travel Agency
12.2021 - Current
Operate
SUCCESS TRAVEL
02.2020 - 11.2020
Server
Bearandcat Coffee
09.2019 - 12.2019
Research Assistant
Fo Guang University
09.2018 - 12.2019
Bachelor of Arts - Department of Cultural Assets And Reinvention
Fo Guang University
High School Diploma -
National Overseas Chinese Senior High School
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