Yu-Qiao Wang
Administrative Assistant
Summary
Friendly and reliable Food and Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Dedicated Guest Service Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Space Yoga
Taipei
05.2023 - Current
- Scheduled members appointments base on their monthly plan
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Customer complaint handling
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
Guest Service Agent
Oaks On Collins
Melbourne
06.2019 - 12.2019
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Know hoe to use Opera System
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Food and Beverage Attendant
Fountains Restaurant
Melbourne
08.2017 - 12.2018
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Provided attentive service and proactively assessed guest needs.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Education
Bachelor - Bachelor in Hospitality Management)
Box Hill Institute
Melbourne 04.2017 - 11.2019
Certificate - Certificate IV in Hospitality
Box Hill Institute
Melbourne 01.2017 - 06.2017
High School Diploma -
Taiwan Businessmen Dongguan School
China, DongGuan 01.2014 - 06.2016
Skills
Patient Scheduling
English, Mandarin, Taiwanese fluency
Documentation and reporting
Time management
Ordering procedures
Table clearing
Menu memorization
Beverage preparation
Performance improvement
Teambuilding
Guest services
Problem-solving skills
Cash Handling
Registration processing
Room assignments
Automated telephone systems
Surfing
I love surfing because i love ocean, the infinite motion of nature, can feel the cosmic love relationships between earth and moon. People, opportunities , experiences and days are like waves. Some are worth riding, some are worth chasing, some are worth passing. It's a place of endless freedom, when i am surfing i met lots of people, creature, waves, i love to make contact and know more about those whether is human or any other creature and can also discover the new world, these are the reason why i love to surf.
Timeline
Administrative Assistant
Space Yoga
05.2023 - Current
Guest Service Agent
Oaks On Collins
06.2019 - 12.2019
Food and Beverage Attendant
Fountains Restaurant
08.2017 - 12.2018
Bachelor - Bachelor in Hospitality Management)
Box Hill Institute
04.2017 - 11.2019
Certificate - Certificate IV in Hospitality
Box Hill Institute
01.2017 - 06.2017
High School Diploma -
Taiwan Businessmen Dongguan School
01.2014 - 06.2016