Yu-Ta Liao
Technical Support Enigneer
Yilan
Summary
Experienced Bilingual Technical Support Engineer with a strong track record in API/SDK integration support, log analysis, and cross-functional coordination. Skilled in client-facing issue resolution, JavaScript/CSS customization, and data analysis utilizing BigQuery and Google Analytics. Demonstrated ability to collaborate with global Customer Success teams, particularly in Japan, and effectively communicate complex technical issues across departments. Previous experience includes optimizing warehouse systems in Japan, leading to a remarkable 160% improvement in operational efficiency.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer
awoo Intelligence
03.2021 - Current
- Supported clients with API integration and SDK implementation; diagnosed and resolved issues related to data flow and system compatibility.
- Customized SDK interfaces using JavaScript and CSS to meet client UI/UX requirements.
- Implemented GA event tracking via GTM for client websites.
- Collaborated with frontend and backend engineers and PM to identify and isolate root causes of system bugs using BigQuery.
- Created internal technical documentation and conducted onboarding training for new hires.
- Acted as the main liaison for the Japanese Customer Success team to support Japan market clients.
Warehouse Manager
STO Express
09.2017 - 12.2019
- Supervised temporary workers and provided training on the warehouse management system (WMS).
- Acted as a liaison between the warehouse and head office, ensuring smooth communication and coordination.
- Collaborated with technical staff to design and improve system features.
- Communicated directly with customers to resolve inquiries and issues.
- Optimized inventory layout based on sales data, increasing packaging efficiency from 20 to 30 items per person per hour.
- Reduced operational errors and improved service quality by gathering feedback and proposing system enhancements.
Assistant Researcher
Chinese Association for Industrial Technology Advancement
05.2015 - 12.2016
- Coordinated appointments, site visits, and schedules for supervisors and external consultants.
- Analyzed government industrial development plans and conducted on-site research with partner companies.
- Prepared meeting agendas and delivered presentations to internal and external stakeholders.
- Developed reliable industrial benchmarks to support budget and revenue impact assessments.
- Drafted annual reports, project summaries, and meeting minutes.
Account Officer
E.SUN Bank
12.2014 - 05.2015
- Conducted outbound telemarketing to promote financial products and services.
- Scheduled and facilitated meetings with potential and existing clients.
- Entered and maintained accurate customer and financial data in the internal system.
- Assisted customers in setting up and using online banking services
Education
Master of Science - Applied Mathematics
National Sun Yat-Sen University
Kaohsiung City 04.2001 -
Bachelor of Science - Applied Mathematics
National Dong Hwa University
Hualien City 04.2001 -
Skills
Technical support
Technical documentation and Training
Customer support
Product knowledge
Problem-solving
JIRA systems
JavaScript
Google Tag Manager
Google Analytics
Timeline
Technical Support Engineer
awoo Intelligence
03.2021 - Current
Warehouse Manager
STO Express
09.2017 - 12.2019
Assistant Researcher
Chinese Association for Industrial Technology Advancement
05.2015 - 12.2016
Account Officer
E.SUN Bank
12.2014 - 05.2015
Master of Science - Applied Mathematics
National Sun Yat-Sen University
04.2001 -
Bachelor of Science - Applied Mathematics
National Dong Hwa University
04.2001 -
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