Singing
Yue-Xin Wang
Office Worker
Taichung
Summary
Proven customer service expert from Room A Coffee Shop, adept in dining area maintenance and guest relations management. Excelled in high-pressure situations, enhancing guest experience and streamlining operations at Starbox Hostel. Achievements include boosting room turnover efficiency and maintaining high service standards, showcasing strong multitasking and communication skills.
Overview
2
2
Languages
Work History
Waitress
Room A Coffee Shop
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Housekeeping
Starbox Hostel
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
Administrative Staff Member
Travel Agency
Taiwan
- Provided exceptional customer service through prompt attention to inquiries via phone or email from both internal colleagues and external contacts.
- Kept team members informed of relevant updates/announcements through the effective use of communication tools such as bulletin boards, newsletters, and email distribution lists.
- Streamlined office procedures by implementing efficient filing systems and optimizing administrative processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
Education
Bachelor of Science - Psychology
Fu Jen University
Taiwan, Taipei 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Interests
Guitar
Travel
guitar, singing, travel
I used to sing in Yunnan, China. I have been to ten provinces in China.
Timeline
Bachelor of Science - Psychology
Fu Jen University
04.2001 -
Administrative Staff Member
Travel Agency
Waitress
Room A Coffee Shop
Housekeeping
Starbox Hostel
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