Yueh Hung Dylan Hsueh
Tainan City,TNN
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader
Marketech International Corporation
09.2021 - Current
- Analyze Daily Yield Trend Charts to identify Out of Control (OOC) and Out of Specification (OOS) conditions and implement improvements.
- Monitor Chemical & Slurry SCADA Systems to ensure proper operation and adherence to standards.
- System Maintenance and Cross-Department Coordination to ensure efficient and effective operations.
- Control and Adjust SPC System Data to maintain data accuracy and relevance.
- Conduct Regular Preventive Maintenance (PM) to enhance equipment reliability and performance.
- Coordinate Human Resources Allocation to ensure stable and efficient equipment operation.
- Assist in Quality Management by controlling Hold Lots to maintain product quality.
- Support Systematic Management of Process Recipes to ensure consistency and efficiency.
- Perform Emergency Facility Repairs and Troubleshooting including Pump, AV/MV, Pressure Regulator, and VMB replacement.
Security Patrol Leader
SE SECURITY CORP.
10.2020 - 09.2021
- Conduct Area Patrols and Security Control to ensure the safety and security of the premises.
- Manage and Inspect Personnel Access to ensure proper security procedures are followed.
- Control and Inspect Delivery Vehicles for compliance and authorize their entry.
- Regulate Access Control and Prohibit Restricted Items to maintain security standards.
- Assist in Resolving Plant Issues and coordinate and resolve vendor-related problems.
- Support Colleagues with Shift-related Issues and provide assistance as needed.
- Assist in Training New Employees and ensure the achievement of client requirements and objectives.
- Perform Cost (Consumables) Analysis and execute 6S work practices.
Marketing and Sales Specialist
NICEGO Travel Agency Co., Ltd.
07.2018 - 01.2019
- Consult with Customers regarding itineraries and transportation, book hotels, and handle payments.
- Manage Customer Communication, Reconciliation, and Billing to ensure smooth transactions.
- Handle Customer Complaints effectively to maintain client satisfaction.
- Plan Itineraries tailored to customer needs.
- Market Domestic and International Travel Itineraries to attract and engage clients.
- Assist Customers in Obtaining Necessary Documents and Travel Papers to facilitate their trips.
VIP Guest Relations Officer
Holiday Inn Macao Cotai Central
10.2015 - 03.2018
- Oversee All Front Desk Operations for a five-star hotel, ensuring appropriate guest interactions and responses.
- Handle Administrative Tasks and Financial Audits, including document management and account reconciliation.
- Process Guest Check-Ins and Check-Outs, manage front desk billing, promote business, and maintain customer relationships.
- Provide Customer Service and Handle Complaints, and train new staff members.
- Accurately Track Room Sales Figures and forecast future booking and cancellation trends.
- Coordinate Daily Operations between the Guest Services Department and other departments (Service Center, Call Center, Fitness Center, Housekeeping, Room Service) to ensure tasks are completed.
- Welcome VIP Guests, ensuring that room preparation meets or exceeds expectations and that service during their stay is of exceptional quality.
Front Desk Supervisor
Yonghua Chun Business Hotel
08.2014 - 07.2015
- Manage Guest Check-Ins and Check-Outs, ensuring a smooth and efficient process.
- Handle Front Desk Billing to ensure accurate and timely transactions.
- Promote Business and Maintain Customer Relationships to enhance guest satisfaction and loyalty.
- Coordinate with Travel Booking Websites, including handling expenses and billing.
Education
Bachelor of Science - Environmental Engineering
Kun Shan University
Yongkang District, Tainan City06.2024
High School Diploma -
National Hsin-Feng Senior High School
Quien District, Tainan City06.2011
Skills
- Office Applications ：Excel、Outlook、Word、Power Point
- Semiconductor Professional Skills: Semiconductor equipment maintenance、Troubleshooting、Quality control、High-value control、SPC (Statistical Process Control) system application、P&ID (Piping and Instrumentation Diagram)、PLC(Programmable Logic Controller)
- Typing input :Chinese for 100-150 characters、English for 50~75 characters
- Staff Training
- People Management
- Team Supervision
Languages
Chinese (Mandarin)
Native language
Chinese (Cantonese)
Advanced
C1
English
Upper intermediate
B2
Taiwanese Hokkien
Proficient
C2
Personal Information
- Age: 31
- Date of Birth: 09/11/1992
- Gender: 男
Timeline
Team Leader
Marketech International Corporation
09.2021 - Current
Security Patrol Leader
SE SECURITY CORP.
10.2020 - 09.2021
Marketing and Sales Specialist
NICEGO Travel Agency Co., Ltd.
07.2018 - 01.2019
VIP Guest Relations Officer
Holiday Inn Macao Cotai Central
10.2015 - 03.2018
Front Desk Supervisor
Yonghua Chun Business Hotel
08.2014 - 07.2015
Bachelor of Science - Environmental Engineering
Kun Shan University
High School Diploma -
National Hsin-Feng Senior High School
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