Yuhsing Hsu
Summary
Seasoned Customer Engineer with progressive engineering expertise and leadership for infrastructure improvement and change capabilities. Technical problem-solver with demonstrated communication skills focused to diagnostics, analytics and set-up equipment to establish and maintain production processes and achieve business goals.
Overview
9
9
years of professional experience
Work History
Customer Engineer
DISCO HI-TEC TAIWAN CO., LTD.
10.2021 - Current
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Elevated overall client satisfaction scores via consistently delivering prompt resolutions while maintaining an empathetic approach.
- Coordinated effectively with cross-functional teams to address complex issues and meet project deadlines.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
Customer Service Engineer
HANMI TAIWAN CO., LTD.
07.2017 - 09.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
Equipment Engineer
AU Optronics Corp.,
02.2016 - 07.2017
- Performed preventive maintenance and troubleshooting to maximize equipment performance.
- Carried out assigned projects and initiated project observation and research to deliver manufacturable solutions.
- Reinforced equipment safety standards and fostered policies and practices to enhance operations and support environmental, health and safety guidelines.
- Established alternative possibilities and incorporated flexibility to balance costs with benefits to produce unique and cost-effective results.
Education
Bachelor of Science - Electronic Engineering
National Kaohsiung University of Science And Techn
06.2014
Skills
- Project Management & Planning
- Technical reporting & Documentation
- Technical Support & Root Cause Analysis
- Hardware maintenance & Application support
Timeline
Customer Engineer
DISCO HI-TEC TAIWAN CO., LTD.
10.2021 - Current
Customer Service Engineer
HANMI TAIWAN CO., LTD.
07.2017 - 09.2021
Equipment Engineer
AU Optronics Corp.,
02.2016 - 07.2017
Bachelor of Science - Electronic Engineering
National Kaohsiung University of Science And Techn
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