Yung-Chi Tsai
Marketing
Kaohsiung
Summary
Achieved notable success in project and budget management, blending analytical prowess with effective communication to exceed objectives. Dynamic leader with a proven track record and and staff management. adept in significantly enhanced customer satisfaction and operational efficiency. Leveraged relationship-building skills to exceed performance targets and foster team growth. My strategic approach has consistently driven company success and employee engagement.
Overview
5
5
years of professional experience
Work History
Department Manager
I-da
Kaohsiung
04.2022 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked actively with management team to complete customers' daily work goals.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Communicated with other departments to maintain transparency, and to ensure seamless coordination in achieving company-wide objectives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction.
- Motivated associates to consistently deliver effective job behaviors through coaching and recognition.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company’s overall vision and goals.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Prepared annual budgets with controls to prevent overages.
Project Engineer
SINGDA MARINE STRUCTURE
Kaohsiung
08.2020 - 04.2023
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Reviewed progress controls for project quality assurance.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Improved communication among stakeholders through regular updates and meetings.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Optimized resource allocation to maximize productivity while adhering to budget constraints.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
Marketing Assistant
Epochsia
Taiwan
11.2019 - 07.2020
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Developed engaging social media content strategies that fostered audience interaction and increased followership on various platforms.
- Increased lead generation with targeted email marketing efforts and social media promotions.
- Conducted market research to identify trends, opportunities, and target demographics for product launches.
- Collaborated with sales teams to create effective promotional materials that increased conversion rates.
- Physical store merchandise sales and inventory management.
Education
Bachelor Of Business Marketing -
Queensland University of Technology
Australia07.2019
Skills
Strategies and goals
Operations
Database Management
Business development and planning
Goals and performance
Staff Development
Product and service sales
Scheduling
Systems and software programs
Sales expertise
Staff Management
Relationship building and management
Recruiting and Hiring
Order management
Business Development
Business administration
Business planning
Budgeting
Sales and marketing
Financial Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Department Manager
I-da
04.2022 - Current
Project Engineer
SINGDA MARINE STRUCTURE
08.2020 - 04.2023
Marketing Assistant
Epochsia
11.2019 - 07.2020
Bachelor Of Business Marketing -
Queensland University of Technology