Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Yung-Chi Tsai

Yung-Chi Tsai

Marketing
Kaohsiung

Summary

Achieved notable success in project and budget management, blending analytical prowess with effective communication to exceed objectives. Dynamic leader with a proven track record and and staff management. adept in significantly enhanced customer satisfaction and operational efficiency. Leveraged relationship-building skills to exceed performance targets and foster team growth. My strategic approach has consistently driven company success and employee engagement.

Overview

5
5
years of professional experience

Work History

Department Manager

I-da
Kaohsiung
04.2022 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Worked actively with management team to complete customers' daily work goals.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Communicated with other departments to maintain transparency, and to ensure seamless coordination in achieving company-wide objectives.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction.
  • Motivated associates to consistently deliver effective job behaviors through coaching and recognition.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Contributed to the creation of long-term strategic plans that aligned with the company’s overall vision and goals.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Prepared annual budgets with controls to prevent overages.

Project Engineer

SINGDA MARINE STRUCTURE
Kaohsiung
08.2020 - 04.2023


  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Reviewed progress controls for project quality assurance.
  • Ensured quality control for all aspects of the project, reducing defects and rework.
  • Improved communication among stakeholders through regular updates and meetings.
  • Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
  • Performed constructability reviews of construction bid documents for coordination purposes.
  • Optimized resource allocation to maximize productivity while adhering to budget constraints.
  • Managed budgets effectively for multiple projects, ensuring financial targets were met.
  • Created detailed reports on engineering activities and findings.
  • Documented and developed engineering procedures and processes.

Marketing Assistant

Epochsia
Taiwan
11.2019 - 07.2020
  • Enhanced brand visibility by developing and implementing strategic marketing campaigns.
  • Developed engaging social media content strategies that fostered audience interaction and increased followership on various platforms.
  • Increased lead generation with targeted email marketing efforts and social media promotions.
  • Conducted market research to identify trends, opportunities, and target demographics for product launches.
  • Collaborated with sales teams to create effective promotional materials that increased conversion rates.
  • Physical store merchandise sales and inventory management.

Education

Bachelor Of Business Marketing -

Queensland University of Technology
Australia
07.2019

Skills

Strategies and goals

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Department Manager

I-da
04.2022 - Current

Project Engineer

SINGDA MARINE STRUCTURE
08.2020 - 04.2023

Marketing Assistant

Epochsia
11.2019 - 07.2020

Bachelor Of Business Marketing -

Queensland University of Technology

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