Yun Hsuan Chang
Airline Ground Staff
LONDON
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Agent
Starlux
11.2022 - 08.2024
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
Sales
Jkopay Fintech Co.,
01.2022 - 10.2022
- Expanded market share by identifying new business opportunities and potential clients.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
Agent
Airasia
09.2019 - 11.2020
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
Customer Service Agent
Airport Customer Service
07.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Telephone Customer Service Representative
DHL Express
03.2018 - 07.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
Kitchen Chief
Yellowston Natiomal Park
07.2017 - 10.2017
- Promoted a culture of continuous improvement within the kitchen team, encouraging experimentation and creativity while maintaining a focus on producing consistent, high-quality results.
- Skillfully managed time-sensitive tasks during high-volume services, ensuring timely preparation of each dish without sacrificing quality standards.
Education
Bachelor - Applied English
Ming Chuan University
Taiwan 04.2001 -
Exchange Student - Korean
The University of Suwon
Korea 04.2001 -
Study Tour - Teaching Chinese As A Second Language
University of Michigan
Michigan 04.2001 -
Skills
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Clear Communication
Patience and Calmness
Stress Tolerance
Personal Information
Date of Birth: JUN/28/1995
Timeline
Agent
Starlux
11.2022 - 08.2024
Sales
Jkopay Fintech Co.,
01.2022 - 10.2022
Agent
Airasia
09.2019 - 11.2020
Customer Service Agent
Airport Customer Service
07.2018 - 09.2019
Telephone Customer Service Representative
DHL Express
03.2018 - 07.2018
Kitchen Chief
Yellowston Natiomal Park
07.2017 - 10.2017
Bachelor - Applied English
Ming Chuan University
04.2001 -
Exchange Student - Korean
The University of Suwon
04.2001 -
Study Tour - Teaching Chinese As A Second Language
University of Michigan
04.2001 -
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