Yun Pei Mai

· Handled customer orders, quotations, shipping, after-sales service, and customer complaint

· Maintained a high client retention rate by providing exceptional customer service and having business trips twice a year to visit clients to anticipate client needs.

· EU market development, developing 5 clients every quarter to increase 10% sales record annually.

· With great communication ability and project follow-up skills

· Analyzed selling records including products, clients, and local market quarterly to plan a promotion activity with the distributor

• In charge of overseas student enrollment, assisting students in processing University applications, and handling other administration affairs.
• Hosted 2 conferences to receive abroad guests monthly, like hosting a visiting school activity to receive an ambassador of the country with diplomatic relations.
• In charge of university enrollment exhibitions quarterly, planning the university enrollment admission seminar to increase 10% of the enrollment rate in 2018.
• Equipped with good communication and coordination ability, planning varieties of activities between different departments twice a year, like seminars for exchange students and Mongolian student gatherings in Taiwan in 2018.

• Assisted team members in closing deals by providing additional support or information when needed.
• Assisted sales to organise clients' data, orders, and emails.
• Learned how to use SAP/ERP system, and understanding fabric manufacturing process.
• Organised and shipping the samples for the exhibitions.
• Finished action items handed down by supervisor.