YUPING CHANG
CHEF
KEELUNG
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Manger
Dookki
09.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Store Manager
Nenechicken
08.2020 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
CHEF Assistant
WOWPRIME
07.2018 - 04.2020
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Followed recipes and instructions to achieve quality and presentation standards.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Replenished food and ingredients supplies to meet service demand.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Improved ingredient freshness and inventory turnover with meticulous stock management.
- Enhanced kitchen efficiency by maintaining clean and organized work station.
- Contributed to positive dining experience by providing swift assistance to serving staff.
- Assisted in managing kitchen inventory, preventing shortages of essential ingredients.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
High School Diploma -
YUDA
TAIPEI 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Management
Staff Training and Development
Complex Problem-Solving
Budget Control
Schedule Preparation
Problem-solving abilities
Problem-Solving
Teamwork and Collaboration
Timeline
Manger
Dookki
09.2022 - 02.2023
Store Manager
Nenechicken
08.2020 - 04.2022
CHEF Assistant
WOWPRIME
07.2018 - 04.2020
High School Diploma -
YUDA
04.2001 -
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