Yuting Chien
Taipei,Taiwan
Summary
Dynamic Service Cloud Account Executive delivering tailored Salesforce solutions that enhance customer satisfaction and retention. Drives client presentations showcasing unique product value, leading to informed decision-making. Identifies new business opportunities through market analysis, contributing to strategic growth initiatives.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Service Cloud Account Executive
Salesforce Taiwan
Taipei, Taiwan
03.2026 - Current
- Developed tailored Salesforce Agentforce Service solutions for clients, improving customer satisfaction and retention.
- Delivered presentations to potential clients, highlighting the unique value of products and services.
- Presented quarterly business reviews to stakeholders, providing insights and recommending strategies for growth.
- Analyzed market trends to identify new business opportunities, informing strategic decision-making processes.
Sales Representative
Fujitsu Taiwan Limited
Taipei, Taiwan
09.2023 - 02.2026
- Engaged with clients to identify needs and deliver customised product solutions across CRM, data analytics, data governance, ERP, e-commerce platforms, security products, and cloud migration.
- Developed and maintained strong client relationships to enhance loyalty, retention, and long-term partnership growth.
- Collaborated with consulting teams to demonstrate products and present key features, highlighting business benefits to potential clients.
- Worked with cross-functional teams to streamline sales processes and enhance overall customer experience.
- Presented Data Cloud capabilities and supported Service Cloud functionalities to enhance client understanding and usage.
Sales Representative
Kanematsu Taiwan
Taipei, Taiwan
10.2018 - 06.2021
- Drove demand for new products by presenting technical details to clients and coordinating repeated sample testing until the products were validated for mass production.
- Cultivated relationships with clients, including field engineers and managers, resulting in increased client loyalty and satisfaction within PCB manufacturing and semiconductor OEM sectors.
- Facilitated troubleshooting for clients by clarifying issues, liaising with suppliers, and providing Japanese-Mandarin translation support to enhance communication and resolution efficiency.
- Managed inventory and translated technical documents (Japanese-Mandarin) while supporting contract reviews to streamline operations and ensure compliance.
Education
Bachelor of Arts - Salesforce Taiwan
Salesforce Taiwan
Tokyo01-2016
Skills
- Salesforce CRM
- Sales strategy development
- Product presentation
- Client management
- Cross-functional collaboration
- Customer engagement
Languages
Chinese (Mandarin)
First Language
Japanese
Proficient
C2
English
Advanced
C1
Korean
Advanced
C1
Timeline
Service Cloud Account Executive
Salesforce Taiwan
03.2026 - Current
Sales Representative
Fujitsu Taiwan Limited
09.2023 - 02.2026
Sales Representative
Kanematsu Taiwan
10.2018 - 06.2021
Bachelor of Arts - Salesforce Taiwan
Salesforce Taiwan