YUTING CHIEN

• Engaged with clients to understand their needs and deliver tailored product solutions, including CRM, data analytics, data governance, ERP, e-commerce platforms, security products, cloud migration, and more.
• Developed and maintained strong client relationships to enhance loyalty, retention, and long-term partnership growth.
• Collaborated with consulting teams to conduct product demonstrations and presentations, effectively showcasing key features and business benefits.
• Worked with cross-functional teams to streamline sales processes and enhance overall customer experience.

After leaving Kanematsu, I spent two years preparing for admission exams for a graduate program in psychology. Although I was not successful in the application process, I gained valuable insight and personal growth. As my financial resources became limited, I decided to begin a new role at Fujitsu.

• Developed and maintained strong relationships with clients ranging from field engineers to manager levels.
  (Most clients were PCB manufacturers, with some semiconductor OEMs. We supplied PCB raw materials such as dry film, gold-plating chemicals, and more.)
• Assisted clients with troubleshooting by clarifying issues, reporting them to suppliers, and providing Japanese–Mandarin translation support.
• Drove demand for new products by presenting technical details to clients and coordinating repeated sample testing until the products were validated for mass production.
• Managed inventory, translated technical documents(Japanese-Mandarin), and supported contract reviews.