Zaffar Mehdi Waloo
Seattle
Summary
Motivated and service-driven professional with hands-on experience in premium hospitality and airport service environments, including Qatar Airways' elite lounges. Trained in cabin crew operations and skilled in high-pressure customer service roles. Adept at ensuring guest satisfaction through attention to detail, teamwork, and cultural sensitivity. Committed to upholding the highest standards of safety, service, and professionalism.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Food and Beverage Attendant
Qatar Airways
06.2022 - 04.2025
- Company Overview: Hamad International Airport, Doha
- Delivered high-level service to VIP passengers in premium lounges with precision and professionalism
- Managed food and beverage orders while maintaining menu knowledge and hygiene standards
- Resolved guest concerns efficiently, ensuring satisfaction and loyalty
- Assisted with inventory control, billing accuracy, and operational coordination
- Hamad International Airport, Doha
Service Staff
Hotel Sunshine
01.2015 - 12.2016
- Company Overview: Srinagar
- Provided courteous service within the Food & Beverage department
- Maintained dining area standards, hygiene, and food safety protocols
- Supported order handling, customer preferences, and guest relations
- Srinagar
Education
Bachelor of Arts (BA) -
University of Kashmir
01.2020
Higher Secondary (HSC) - JKBOSE
GHSS Pattan
01.2017
Skills
- Cabin Crew Protocols & Aviation Safety
- Premium Customer Service
- POS & Cash Handling
- Effective Verbal & Written Communication
- Teamwork in High-Pressure Environments
- Hygiene & Food Safety Compliance
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Cultural Sensitivity & Menu Knowledge
Certification
- Diploma in Cabin Crew Services & Hospitality Management, Indira Gandhi Institute of Aeronautics (IGIA)
- Diploma in Computer Applications, Business Accounting, and Multilingual DTP, One-Year Program
- Hospitality Course in Food & Beverage, Mahindra Pride School SGR, 3 Months
- Diploma in Urdu Language, National Council for Promotion of Urdu Language
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge. I am committed to contributing positively to the organization and delivering my best.
Languages
- English
- Urdu
- Kashmiri
- Arabic
Personal Information
- Date of Birth: 11/02/94
- Gender: Male
- Visa Status: Residence Work Permit
Timeline
Food and Beverage Attendant
Qatar Airways
06.2022 - 04.2025
Service Staff
Hotel Sunshine
01.2015 - 12.2016
Bachelor of Arts (BA) -
University of Kashmir
Higher Secondary (HSC) - JKBOSE
GHSS Pattan
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