Zhang Yong-Ching
Taipei
Summary
Dynamic Insurance Agent with a proven track record at Nan Shan Life Insurance Co., Ltd. in Taipei, Taiwan. Demonstrated expertise in providing comprehensive advice on life, health, property, and casualty insurance, significantly enhancing customer satisfaction through prompt and empathetic communication. Previous role as Part-time Service Staff at Yu Pin Xuan Beverage Shop in Yilan, Taiwan, honed skills in client relationship management and complex problem solving. Adept at maintaining high standards of service quality and efficiency. Career goal includes leveraging extensive customer service experience to excel in client-focused roles within the insurance industry.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Insurance Agent
Nan Shan Life Insurance Co., Ltd.
10.2024 - 10.2025
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Provided expert advice on life, health, property, and casualty insurance, guiding clients through complex choices.
- Responded promptly to client enquiries via email, telephone, and face-to-face meetings, enhancing customer satisfaction.
Part-time Service Staff
Yu Pin Xuan Beverage Shop
01.2021 - 02.2023
- Prepared and served a variety of drinks, maintaining high standards of quality and presentation throughout.
- Collaborated with team members to optimise workflow during peak hours, enhancing overall service efficiency.
- Assisted customers with beverage selection, providing recommendations based on preferences and dietary requirements.
Education
Bachelor of Arts - Foreign Languages And Literatures
National Ilan University (NIU), Taiwan
Yilan, Taiwan 04.2001 -
Skills
- Client relationship management
- Clientele empathy
- Complex problem solving
- Empathetic communication
- Customer service
Timeline
Insurance Agent
Nan Shan Life Insurance Co., Ltd.
10.2024 - 10.2025
Part-time Service Staff
Yu Pin Xuan Beverage Shop
01.2021 - 02.2023
Bachelor of Arts - Foreign Languages And Literatures
National Ilan University (NIU), Taiwan
04.2001 -
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