Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zhang Yong-Ching

Zhang Yong-Ching

Taipei

Summary

Dynamic Insurance Agent with a proven track record at Nan Shan Life Insurance Co., Ltd. in Taipei, Taiwan. Demonstrated expertise in providing comprehensive advice on life, health, property, and casualty insurance, significantly enhancing customer satisfaction through prompt and empathetic communication. Previous role as Part-time Service Staff at Yu Pin Xuan Beverage Shop in Yilan, Taiwan, honed skills in client relationship management and complex problem solving. Adept at maintaining high standards of service quality and efficiency. Career goal includes leveraging extensive customer service experience to excel in client-focused roles within the insurance industry.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Insurance Agent

Nan Shan Life Insurance Co., Ltd.
10.2024 - 10.2025
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Provided expert advice on life, health, property, and casualty insurance, guiding clients through complex choices.
  • Responded promptly to client enquiries via email, telephone, and face-to-face meetings, enhancing customer satisfaction.

Part-time Service Staff

Yu Pin Xuan Beverage Shop
01.2021 - 02.2023
  • Prepared and served a variety of drinks, maintaining high standards of quality and presentation throughout.
  • Collaborated with team members to optimise workflow during peak hours, enhancing overall service efficiency.
  • Assisted customers with beverage selection, providing recommendations based on preferences and dietary requirements.

Education

Bachelor of Arts - Foreign Languages And Literatures

National Ilan University (NIU), Taiwan
Yilan, Taiwan
04.2001 -

Skills

  • Client relationship management
  • Clientele empathy
  • Complex problem solving
  • Empathetic communication
  • Customer service

Timeline

Insurance Agent

Nan Shan Life Insurance Co., Ltd.
10.2024 - 10.2025

Part-time Service Staff

Yu Pin Xuan Beverage Shop
01.2021 - 02.2023

Bachelor of Arts - Foreign Languages And Literatures

National Ilan University (NIU), Taiwan
04.2001 -
Zhang Yong-Ching