ZHI-XIANG XU
Housekeeping Supervisor
Changhua City,Taiwan
Summary
Dynamic Housekeeping Supervisor with a proven track record at Cingjing Hanging Garden Hotel, enhancing customer satisfaction through meticulous cleaning practices and staff training. Excelled in staff scheduling and department coordination, significantly increasing employee performance. Skilled in both hard (cleaning techniques) and soft (training and mentoring) skills, adept at resolving guest complaints and boosting trust.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Housekeeping Supervisor
Cingjing Hanging Garden Hotel
03.2017 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
Head Waiter
The Old England Manor Hotel
04.2013 - 03.2017
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Managed food resources, memorized orders, and coordinated customer service.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Server
Pandora's Steakhouse
02.2012 - 02.2013
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Da Der Commercial And Technical Vocational School
Changhua 04.2001 -
Skills
Cleaning practices
Task assignment
Staff scheduling
Cleaning techniques
Training and mentoring
Level C Technician for Mixing
Light maintenance
Staff training and development
Department coordination
Timeline
Housekeeping Supervisor
Cingjing Hanging Garden Hotel
03.2017 - Current
Head Waiter
The Old England Manor Hotel
04.2013 - 03.2017
Server
Pandora's Steakhouse
02.2012 - 02.2013
High School Diploma -
Da Der Commercial And Technical Vocational School
04.2001 -
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