Travel
Zhiyao Liu
English/ Imagine Designer
Taiwan, kaohsiung
Summary
Dynamic professional with a proven track record at Greenpeace, adept in data analysis and fostering teamwork. Excelled in enhancing donor engagement and expanding Cigna's client base through strategic thinking and problem-solving. Skilled in call center operations and cultural sensitivity, consistently surpassing performance metrics and contributing to team success.
Personable and persuasive communicator with passion for engaging with individuals and fostering positive relationships. In-depth understanding of donor psychology and effective communication techniques, coupled with strong skills in articulating compelling messages and active listening. Dedicated to driving successful fundraising initiatives and helping organizations reach their goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Telephone Fundraiser
Greenpeace
11.2024 - Current
- Consistently met or exceeded daily performance metrics, contributing significantly to the overall success of the fundraising team.
- Maintained accurate records of donor interactions, ensuring proper documentation and data analysis for future campaigns.
- Contributed to a positive work environment by actively engaging in team meetings and promoting a supportive atmosphere among colleagues.
- Enhanced outreach effectiveness by implementing strategies that minimized donor wait times during calls.
Online Chinese Tutor
Preply
11.2023 - Current
- Addressed diverse learning styles by utilizing various instructional methods, such as visual aids, audio recordings, and hands-on experiences.
- Delivered standards-based, intensive literacy and language-based lessons.
- Organized dynamic group activities that fostered teamwork and communication skills in a foreign language context.
- Improved pronunciation accuracy of students by focusing on proper tone usage and intonation exercises.
Telemarketer
Cigna
06.2016 - 10.2024
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Education
Bachelor of Arts - Western Languistic
Open University of Kaohsiung
04.2001 -
Skills
Call center experience
Data entry proficiency
Graphic design
Media contacts
Teamwork
Problem-solving abilities
Problem-solving
Strategic thinking
Self motivation
Market research
Data analysis
Cultural sensitivity
Interests
Music
Video game
Social
Fishing
Hiking
Wild life
History
Political
Timeline
Telephone Fundraiser
Greenpeace
11.2024 - Current
Online Chinese Tutor
Preply
11.2023 - Current
Telemarketer
Cigna
06.2016 - 10.2024
Bachelor of Arts - Western Languistic
Open University of Kaohsiung
04.2001 -
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