TZU-YEH TSENG
Rm. 1, 5F., No. 246, Sec. 2, Yimin Rd., Dali Dist.,
Summary
Adept at enhancing service quality and guest satisfaction, I excelled as a Restaurant Waiter at Thirty Six Krypton Co., Ltd., where I seamlessly integrated order accuracy and customer service. My proactive approach in maintaining cleanliness and addressing concerns led to significant positive feedback, showcasing my ability to manage high-pressure situations and foster a welcoming dining environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Thirty Six Krypton Co., Ltd.
08.2020 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Server
Leo Chiu
12.2015 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Tung Kang Maritime And Fishery Vocational HS
06.2009
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Customer Service
- Order Accuracy
- Safe Food Handling
Timeline
Restaurant Server
Thirty Six Krypton Co., Ltd.
08.2020 - Current
Restaurant Server
Leo Chiu
12.2015 - 06.2020
High School Diploma -
Tung Kang Maritime And Fishery Vocational HS
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