ZIHAN FANG
TAIPEI,TAIWAN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Business, Finance and Administration Occupations
Taiwan Home Of Swallows International Limited
07.2020 - 03.2021
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Sales and Occupations
Nan Shan Life Insurance Co., Ltd
08.2017 - 02.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales and Occupations
One Restaurant & Lounge
03.2016 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales and Service Occupations
Iki Meikku Inc
11.2015 - 03.2016
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Sales and Service Occupations
Pin Dan Tien Jan Food Inc.
08.2014 - 11.2015
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Education
No Degree - Bachelor of Business Administration
Ming Chuan University, MCU
250 Zhong Shan N. Rd., Sec. 5, Taipei 111, Taiwan 06.2018
Skills
- Interpersonal Communication
- Problem-Solving
- Computer Skills
- Active Listening
- Customer Service
- Team Building
Timeline
Business, Finance and Administration Occupations
Taiwan Home Of Swallows International Limited
07.2020 - 03.2021
Sales and Occupations
Nan Shan Life Insurance Co., Ltd
08.2017 - 02.2018
Sales and Occupations
One Restaurant & Lounge
03.2016 - 09.2016
Sales and Service Occupations
Iki Meikku Inc
11.2015 - 03.2016
Sales and Service Occupations
Pin Dan Tien Jan Food Inc.
08.2014 - 11.2015
No Degree - Bachelor of Business Administration
Ming Chuan University, MCU
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