Zoe Tsao
HR Generalist
Summary
Conscientious and compassionate HR professional with over 7 years of experience in recruitment, labor relations, and people strategy. Skilled in building employee-centric cultures, enhancing productivity, and fostering positive morale. Strong interpersonal, coaching, and communication abilities.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
HR Manager
In fluenxio 圈圈科技
Taipei
04.2021 - 08.2022
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Managed full cycle of recruiting, hiring, and onboarding new employees for more than 600+ applicants, and fulfilled 50+ positions in a year.
- Developed and maintained relationships with recruitment agencies, industry professionals for successful recruitment efforts.
- Developed focused leadership pipeline and facilitated team-building activities and initiatives, improving collaboration and engagement.
- Resolved understaffing issues, disputes by employing conflict resolution techniques and disciplinary procedures.
- Maintained company compliance with local laws, in addition to established organizational policies and procedures.
HR Talent Acquisition Specialist
Standard Chartered Bank 渣打商業銀行
07.2016 - 06.2020
- Collaborated and Interacted with hiring managers to determine job requirements, understand departmental needs and focused on recruiting strategies.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes, Provided fantastic experience of new joiner orientation, and the satisfaction reached above 90%.
- Handled internal complaint cases and provided expertise on labor laws to help employers make more effective decisions.
- Assisted the collective bargaining agreements meeting with the labor union.
HR Shared Service Officer
DBS Bank (Taiwan) 星展銀行
Taipei
03.2015 - 01.2016
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
HR Intern
ANZ Bank (Taiwan) 澳盛銀行
Taipei
08.2013 - 10.2013
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
Education
Master of Science - Labor Research
09.2012 - 05.2016
Bachelor of Science - Labor Relations
09.2008 - 06.2012
Skills
Labor relations
Certification
Class B technician for Employment Service License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Manager - In fluenxio 圈圈科技
04.2021 - 08.2022
HR Talent Acquisition Specialist - Standard Chartered Bank 渣打商業銀行
07.2016 - 06.2020
HR Shared Service Officer - DBS Bank (Taiwan) 星展銀行
03.2015 - 01.2016
HR Intern - ANZ Bank (Taiwan) 澳盛銀行
08.2013 - 10.2013
National Chengchi University - Master of Science, Labor Research
09.2012 - 05.2016
Class B technician for Employment Service License
05-2012
National Chung Cheng University - Bachelor of Science, Labor Relations
09.2008 - 06.2012
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